Tesla service center no loaner Tesla anymore?

[SantaMonicaBum]

hey everyone

Was just told by Pasadena store manager Josh, that Tesla service center no longer provides Tesla loaners or any loaners.

Is this true for the rest of the country? Do some of you have loaners right now?

I was told all they can provide is Uber vouchers.

If you all haven’t read my f’d up model 3 experience, read here.

 

[FloridaGary]

hey everyone

Was just told by Pasadena store manager Josh, that Tesla service center no longer provides Tesla loaners or any loaners.

Is this true for the rest of the country? Do some of you have loaners right now?

I was told all they can provide is Uber vouchers.

If you all haven’t read my f’d up model 3 experience, read here.

I just dropped off a Model 3 and received a Model S as a loaner. (Orlando area)

 

[SantaMonicaBum]

I just dropped off a Model 3 and received a Model S as a loaner. (Orlando area)

Thanks, anyone else? In California maybe?

 

[Need]

hey everyone

Was just told by Pasadena store manager Josh, that Tesla service center no longer provides Tesla loaners or any loaners.

Is this true for the rest of the country? Do some of you have loaners right now?

I was told all they can provide is Uber vouchers.

If you all haven’t read my f’d up model 3 experience, read here.

Pomona Service Center didn't have Tesla Loaner but they do have ICE loaner from Enterprise. I think they said they have a few Tesla loaners but those are reserved for their Body Shop clients.... not for service center.

 

[GolanB]

I had a similar issue in NYC, and was given Lyft Credits (enough to take me out of state and back). I was fine with the credits.

 

[nightfly]

Odd. Giving you a available Tesla would be cheaper than paying for credits or rental. Must be that some service centers are simply out of cars to lend for whatever reason - it's not a cost savings issue.

 

[halfricanguy]

I’ve been to the service center 3 times, first 2 were rentals, and I got a loaner Model S for the first time yesterday (North Carolina). It’s probably state or service center-specific.

 

[RayK]

Thanks, anyone else? In California maybe?

Well, I have an appointment next Tuesday to look at my driver side rear window (it was hitting the rear quarter window when the door closes). I'll let you know what happens, if that's not too late. Santa Clara Service Center.

 

[m3supra]

Berkeley, CA SC has model S loaners but they are owned by Enterprise.

 

[Glamisduner]

hey everyone

Was just told by Pasadena store manager Josh, that Tesla service center no longer provides Tesla loaners or any loaners.

Is this true for the rest of the country? Do some of you have loaners right now?

I was told all they can provide is Uber vouchers.

If you all haven’t read my f’d up model 3 experience, read here.

That had better be some really expensive uber vouchers lol. Sure I don't need a loaner, $3000 in uber vouchers will work though.

 

[kbecks13]

Odd. Giving you a available Tesla would be cheaper than paying for credits or rental. Must be that some service centers are simply out of cars to lend for whatever reason - it's not a cost savings issue.

How do you figure that? The cars aren't free and they are losing out on a big cash payment that they otherwise could've made by selling the vehicle for MSRP. By using Lyft credits, they get to keep their cash longer which is a big win with time value of money. Also they only pay for the credits you use, so the expense for them could be as little as $10-20 per day.

In my experience they try to give you Lyft credits but often have loaners available if you push on them. Also showing up in the AM gives you a much better chance of getting a loaner. I try to only ask for a loaner if i really need it, if i'm just going to work and back then ill take the credits.

 

[BOBEDIGITL]

Buddy of mine took his X to the Buena Park store this past Tuesday and he got a loaner Model S.

 

[KenMast3rs]

I went to Buena Park last week. They gave me Uber Credit for one day. If they need to keep your car longer, they would give you a loaner (enterprise). But all of the enterprise cars that I saw were all Model S.

 

[pcgqr1]

Tysons Corner VA

No more loaners starting yesterday. Deal with Enterprise ended. I got $200 Uber credit/day. You can use it for Uber, UberBlack, UberSUV. Much better than loaner.

 

[SantaMonicaBum]

Tysons Corner VA

No more loaners starting yesterday. Deal with Enterprise ended. I got $200 Uber credit/day. You can use it for Uber, UberBlack, UberSUV. Much better than loaner.

I only got $100 per day, it barely covers home to office for me. It may be better than loaner for you, but not me. I prefer the independence of not waiting for Uber, which for Uber black takes over 10minutes when I tried it. Hard to pick up kids, grocery shopping after work, on Uber.

 

[run-the-joules]

Berkeley, CA SC has model S loaners but they are owned by Enterprise.

and the Enterprise loaners don't have autopilot, which makes them terrible.

 

[kbecks13]

I only got $100 per day, it barely covers home to office for me. It may be better than loaner for you, but not me. I prefer the independence of not waiting for Uber, which for Uber black takes over 10minutes when I tried it. Hard to pick up kids, grocery shopping after work, on Uber.

They will give you more credit if you ask! Also, try asking nicely for a loaner and explain why you need it. They definitely have some in SoCal, but they are choosy with who gets them.

 

[ucmndd]

Odd. Giving you a available Tesla would be cheaper than paying for credits or rental.

The rule of thumb discount for inventory/loaner cars is $1 per mile.

Not a chance bulk purchased Uber credits cost anywhere near that.

 

[voip-ninja]

I had service a couple of months ago at the Broadway CO Tesla SC and was told that lowly Model 3 owners no longer get loaners.

 

[Daniel in SD]

They must just expect people not to use the $100/day Uber credit since you can rent a car for way less than that. You can rent a Model 3 for $100 a day on Turo around here...