Theft Of Components Off My Model S @ Cleveland Service Center

[idoco]

I wonder if they accidentally lent it out as a fleet loaner. That would explain some of the damage. Not the seat replacement though.

 

[JeffK]

This brings to mind a few issues.

• Does the management at the service centers not know when cars are taken out and when they are returned?
• Odometer reading verified when vehicles come and go?
• Do Tesla employees not know who to communicate to in order to escalate issues like this so they suggest posting on the forums?
• Are service centers too busy causing them to forget to make certain repairs, but not busy enough to allow 150 mi+ joyrides likely lasting several hours.
• Is there camera footage of the shop floor?

These seem like problems with relatively straightforward fixes. There might even already be policy in place that was simply not enforced. There are still so very few service centers but I if I were in your shoes I don't know that I'd feel comfortable returning to the same one unless I know corrective action was taken (criminal charges if the seats were indeed stolen) and assurances that it would never happen again.

 

[KarenRei]

I agree with the earlier suspicion about the seats. I don't think they "stole" them, I think they probably damaged them, then swapped them out and hoped you wouldn't notice. And yeah, if there's a serial number on the seats, that'd definitely be a way to prove that they're not the same.

 

[Struja]

Joe,

Any relation to Ed Rinke (in Michigan)...runs a bunch of car dealerships in Michigan?

I would hire probably hire a lawyer and demand you get your car back in it's original state and defect free. Joy riding in Teslas is a sad reality from many SCs. I would accept nothing from Tesla other than the car returned 100% as you left it with them. Anything less is unacceptable.

 

[Chickenlittle]

Check your VIN

 

[cbdream99]

If I were you, I will ask them to take the car back and refund all the money, who knows what other parts may be swapped and affecting safety...

It looks like there is no process and no one is checking when the car begins and ends service, who is working on which service order .. why it takes longer, why the seats are swapped out and where did the old parts come from - not sure they keep track of the seats serial # get installed with the car initially. They should at least fix it 100% and put it in writing as to why and what happened,... nothing less.

 

[kort677]

Lot's of Likes and Loves to the first member to come of with a fitting nickname for a Service Center in the spirit of the dealership/stealership wordplay? This thread could use some levity.

chopshop

 

[JoaoD]

This sounds like a real nightmare. Hope whoever was responsible for this gets punished.
Please let us know how does the issue get resolved.

 

[jelloslug]

Just as a sanity check, here is my drivers seat at ~29k miles:

 

[Mickie]

My. God....

I would've called the police and filed a report on the spot--this is criminal at worst, highly immoral at best. After that, I'd of escalated it to the moon. Man I would've brought the roof down on that SC. You work too hard for this stuff for that to happen to you. Best of luck—that's BS.

 

[David.85D]

I would seriously consider filing a police report. There is a well established mechanism for investigating allegations of theft, and you don't have to wait for Tesla to agree to participate!

 

[JonathanD]

Wow, unbelievable. Crazy part is this is just the stuff you know about, who knows what else they could have done to the vehicle. Really hope Tesla goes above and beyond to make this right.

 

[K-MTG]

Didn't one forum member track his car at a McDonald's drive through before lol

 

[boonedocks]

@JoeRinke Check that 90 Battery Pack and make sure you didn't end up with a 40kWh from years ago as well.

 

[Electroman]

For once we agree!

Yeeww.. I feel a little dirty now

 

[MorrisonHiker]

Didn't one forum member track his car at a McDonald's drive through before lol

Actually it was a Burger King: Poll: Upset by 'test drive' through Burger King drive through?

Also, is that white item on the floor of the car what I think it is? It reminds me of the Wig Master Seinfeld episode where they were using George's car for various services.

 

[jelloslug]

Actually it was a Burger King: Poll: Upset by 'test drive' through Burger King drive through?

Also, is that white item on the floor of the car what I think it is? It reminds me of the Wig Master Seinfeld episode where they were using George's car for various services.

That white thing is a wiring retainer

 

[AnxietyRanger]

chopshop

You win first price!

So it is the local CS now instead of SC?

 

[jeffro01]

Come on... I guess I'll be "that guy" again... You people can't possibly buy this story can you??? I mean seriously, come on... We're expected to believe that a Tesla, company owned, service center stole a customers seats and did such a poor job they damaged wiring in the process? Sounds like as the comments have went on more of you are seeing this for what it likely is... Wow...

Just when you think you've seen it all here...

Jeff

 

[Max*]

I'll be the douchebag, and get my shares of dislikes for this post. But... it's not that I don't trust you, but we've had our share of trolls on the forum.

Do you have any "before" photos, with mileage?


I know if someone asked me that, I'd say no. Why would I?