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Thought it was only me that had no communication from tesla. So I am glad I found a lot of good information here.Just ordered a m3 sr+and have had nothing but trouble. Firstly with uploading proof of earnings and receiving documents refused over 100 times. Eventually got that done and now had finance conditionally approved. I have RN number but nothing in my account saying anything about expected delivery date. When I ordered it said expected August. Should I see somewhere in my account this expected August or do I hear nothing now until the car is on it's way?
Also the tesla app shows nothing but videos for new car I can only see any information about my order on my account on the tesla website Is this normal?
Also the tesla app shows nothing but videos for new car I can only see any information about my order on my account on the tesla website Is this normal?
sparkymark75
Member
I just ordered my first Tesla a couple of weeks ago so I’m in a similar position. From research, I believe you’ll get a better estimate once they’ve allocated a car to you. The Tesla app will remain as it is now until you collect the car and it’s associated with your account.
I dont think I would of been so worried about things if we hadn't had the issue uploading proof of earnings. Other issue we had was the
conditional offer for finance. The email made it sound like we needed proof our current car was paid off now. Would of then been car less for a month or 2. After a few days had a replying say car didnt need paying off till closer to the time.
conditional offer for finance. The email made it sound like we needed proof our current car was paid off now. Would of then been car less for a month or 2. After a few days had a replying say car didnt need paying off till closer to the time.
Unfortunately everything you have experienced so far appears to be entirely normal!
Like you, I ordered the LR a week ago, got my RN number and then that's it! From what I understand, and others will correct me if I've misunderstood, you won't get any further updates until you have been matched to a VIN, i.e. your spec matches a car which has been produced....and even then I don't think you'll hear anything until said car has been loaded onto a ship in China.
So.....plenty of time to perhaps change my mind and get the Performance!
I think I so used to turning up at a dealership and saying “I will have that one”. Then before you know it your driving it home. hopefully not months before I can drive this one home.Unfortunately everything you have experienced so far appears to be entirely normal!
Like you, I ordered the LR a week ago, got my RN number and then that's it! From what I understand, and others will correct me if I've misunderstood, you won't get any further updates until you have been matched to a VIN, i.e. your spec matches a car which has been produced....and even then I don't think you'll hear anything until said car has been loaded onto a ship in China.
So.....plenty of time to perhaps change my mind and get the Performance!
Just got off the phone to Tesla and was told that the first shipment is due 17th August
As I understand it, the cars are allocated in the order that they were requested, unless you spot something in inventory that is a 'floater' (so to speak)
Another Leeds one
I’m getting stressed now. There’s a current inventory model sitting in inventory which matches my requested spec exactly. I presume “in transit” means they’ll still be part of whatever shipment is on the way? Also, why haven’t any Performance models come up in inventory if they’re also due in August?
Yes, I noticed that, although they were current available stock, not “in transit”. Just seems odd that “in transit” inventory doesn’t include any Performance models
I've just got off the phone too - the advisor stated there's "lots of speculation" when I pushed him for a delivery date and prompted him with the August 17th date. He wouldn't give me a solid answer but hinted that, given my order date, I'd be looking at September, possibly late August. He stated that I'd get my VIN number when the ship is on the final stretch towards Southampton and the text with the registration plate a few days after that.
Interestingly, they have me down for home delivery when I was under the impression I would be collecting from Manchester!
sparkymark75
Member
Just got of the chat via the Tesla website. I placed an order on the 23rd June for a SR+, no changes from the standard white model. This is what I was told...
Obviously the 23rd is nearer the end of June than the start but I'd hardly call it the "very end" of June. How reliable are the chat agents? Am I better calling?
It's the same call centre I believe. I spoke to the same advisor over live chat as I did over the phone - I think it depends on which customer service advisor you get. Worth calling though, it would be good of them to actually let you know whether or not you're in August/Sept or Novemeber!
sparkymark75
Member
I did say I didn't order that close to the end of the month. He replied with...
He did suggest I could swap the SR+ for the LR. I would have ordered a LR if I could afford it. Do they think everyone just has an extra few £k they can just drop on an already expensive car?!
sparkymark75
Member
So just called them and spoke to someone else. He said because I ordered in June, I'd get the car August/September time. He wouldn't commit to a time but did say they had a shipment scheduled for mid August. Not sure who to believe! Guess I'll just have to worry/wait and see.
Ha - that's about right! Hopefully, he's right. I remember the website showing 'August delivery' for new custom orders in July, and now as we know it shows November. So if that's anything to go by then you should be fine - but, who knows?!
What spec did you go for?
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