Charged_Up
Member
You have to balance that with the fact that Tesla is a young company and that they have offered potential customers unprecedented access to the design process. This means you get to see the car in all its glory and with all its flaws during this process. I don't think BMW opened up their design process on the new M5 and had their fans and owners criticizing each step. I'm not saying the complaints are not valid or that Tesla doesn't sometimes tell one person something and another person something else. It seems to me it's more of a factor of a young company that does things in a non-traditional way. Any other car company would present you the finished product and all communication would be through their press office (that's my understanding at least). You wouldn't see them add a feature and talk about it only to discover that a supplier couldn't come though and them then having to pull it...etc
While they should know answers to some of those basic questions, it seems things are still very fluid and if they haven't been nailed down then there is no way for them to know.
Most other companies don't ask for a $40k downpayment (Sig) or 5k downpayment (Prod) based on speculative specifications. It would be nice to be a little better informed a couple of months out from delivery (assuming no further delays) and whether or not certain features will be available as fixes or updates. For example, I keep asking about voice control and I keep drawing a blank. It's not a deal breaker, but when you're spending so much up front and have been waiting nearly three years, it would be nice to get some mildly firm guidance on some of these things....