eXalentEV
Member
This is unfortunate - you did everything right having a VIN and appt time.
I took delivery on 12/31 around 11am and very nervous the whole time seeing that some people had been bumped at the last moment.
I suspect (without evidence) that teams were working to assign cars with such speed and MANY people (you can find their posts scattered in this forum) played chicken with their on hold/off hold methods that it likely drive them to over assigning or shuffling to the extent there were errors.
At first my husband wanted me to wait until after 1/1 to take delivery, but I quickly told my SA that I’ll take December and to make a note that yes, I flip flopped but I wouldn’t again (just so the team reading the status notes wouldn’t be confused).
My dates slipped back to April and then Jan and then Dec and got smaller until I woke with a VIN. I had already done Tesla financing so I was less concerned about that unless I was over 30 days from my approval.
None of that matters in your case - instead, I think people having the carrot of a tax break lingering over their heads with the “option” to delay delivery caused the perfect storm of last minute failures.
Like someone else said, I do hope you come to Tesla. I had sold my Model X and had the WORST experience with service (they cause damage non stop) BUT it’s not those people who define the company and I did not consider buying ANY other car but a Tesla.
