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The text of the email they sent to preorder holders:Seems like a direct response to Tesla communications issues.
We’d like you to meet the Rivian Guides.
As we’ve been building our vehicles and support services in preparation for deliveries this June, you’ve been patiently waiting. We can’t thank you enough for being on this journey with us and allowing us the time to get the details right.
Your experience as a Rivian owner is our top priority and I am excited to introduce the people who are going to help make owning a Rivian truly unique.
Say hello to the Rivian Guides, your personal connection to everything at Rivian.
As a preorder holder — and soon-to-be owner — you will be paired with a dedicated Rivian Guide who will serve as your single point of contact from the moment your vehicle enters our production queue and for as long as you own your Rivian. Any questions you have, you can call, text or email your Guide. They are your direct line to all things Rivian.
Right now, our Guides are going through rigorous product and systems training, spending hours preparing and collaborating with practically every department across the company. It’s truly inspiring to see how much care and passion is going in. You will never hear “Let me get you to the right person” or “Let me transfer you” from our Guides. Instead, you will have “your person” for whatever you need.
Guide introductions will begin in May once training is complete, starting with Launch Edition preorder holders first. Introductions will be one to one, so it will take time for everyone to meet their Guide. When your Guide reaches out, the final ordering process begins. From configuration questions to scheduling delivery — and all your adventures once your Rivian arrives — your Guide will be with you. If you have questions before meeting your Guide, our Customer Service Team remains here for you.
Until then, training continues. We’ll also begin sending regular updates to our preorder community on Rivian news. You can also head to our blog today for more details on our Guides and a brief message from our founder RJ.
On behalf of our entire Guide Team, and everyone at Rivian, we can’t wait to meet you.
Rivian has announced their plans for 3500 proprietary 200kW DCFC stations at 600+ locations by the end of 2023. The plan is to subscribe to fully renewable plans with energy providers where possible, or use Renewable Energy Certificates to offset if not. They also announced plans for 10,000+ "Waypoint" chargers that are L2. One partnership announced is to install these slower L2 chargers at Colorado State Parks.
Rivian Charging - Rivian Stories
We are building the Rivian Adventure Network — a nationwide network of DC fast chargers capable of adding up to 140 miles of range in 20 minutes to the R1T and R1S. The Rivian Adventure Network is designed for quick recharges so you can keep moving. Planned to connect cities on popular routes...stories.rivian.com
Proprietary? So following Porsche and Tesla lead I guess.
Proprietary? So following Porsche and Tesla lead I guess.
Porsche?
Taycan uses CCS and is partnered with EA (VAG ownership who also owns Porsche) for their included charging, but you can use any CCS DCFC station you can find assuming you pay out of pocket. Nothing proprietary about Porsche charging.
I hope not, but highly likely it will be exclusive to Rivian. If Tesla is doing that, why not these other EV manufacturers as well? It’s such an unfortunate situation, though.
Imagine if all higher priced EV makers did this. You’ll have station after station but only one will work with your car. It would be like having only one gas station in your entire town that works for you.
I hope not, but highly likely it will be exclusive to Rivian. If Tesla is doing that, why not these other EV manufacturers as well? It’s such an unfortunate situation, though.
From the link I pasted:I would hope that they go with open standard charging infrastructure, but maybe charge a premium for non-partnered vehicles.
These DC fast chargers will be for Rivian owners only, with details on pricing and associated programs coming soon.
You mean other than the charging stations, with lounges, that they have announced they are going to build?
Does Tesla want to partner their SC network with other manufacturers? This isn’t just a one-sided matter. I, personally, don’t think Tesla will ever want to do so.I still find it unfortunate that these much smaller volume manufacturers (like Porsche and Rivian) are opting to build a charging network exclusive to their brand rather than do the one thing that would help their customers the most and that is partner with the Tesla Supercharger network.
Does Tesla want to partner their SC network with other manufacturers? This isn’t just a one-sided matter. I, personally, don’t think Tesla will ever want to do so.
They have said they're willing to do so (or at least Elon tweeted something to that effect), but I would be very interested to see what the conditions might look like and how reasonable it is. It's not entirely so clear-cut to me. Also, from a marketing perspective it must be difficult for a manufacturer to send their customers to another manufacturer's brightly branded stalls.Does Tesla want to partner their SC network with other manufacturers? This isn’t just a one-sided matter. I, personally, don’t think Tesla will ever want to do so.
Rivian has announced their plans for 3500 proprietary 200kW DCFC stations at 600+ locations by the end of 2023. The plan is to subscribe to fully renewable plans with energy providers where possible, or use Renewable Energy Certificates to offset if not. They also announced plans for 10,000+ "Waypoint" chargers that are L2. One partnership announced is to install these slower L2 chargers at Colorado State Parks.
Rivian Charging - Rivian Stories
We are building the Rivian Adventure Network — a nationwide network of DC fast chargers capable of adding up to 140 miles of range in 20 minutes to the R1T and R1S. The Rivian Adventure Network is designed for quick recharges so you can keep moving. Planned to connect cities on popular routes...stories.rivian.com