At my last service at the Richmond centre it was determined that I needed new drive shafts so, once they were in stock, an appointment would be scheduled. When I had the service done I was given the use of a Mitsubishi POS with a variable gearbox which meant that under acceleration the revs would zip up to around 5,000rpm and the car would catch up. Absolutely disgusting piece of noisy garbage.
When I returned to pick up my car after the service I told the service rep that I was genuinely appreciative of being offered a loan car and also very grateful, however, if I was ever give that car again I would stab him (he understood that was me having a joke). He PROMISED that when my car was in next time I would get a Tesla.
The appointment was for tomorrow at 8:00am. I received a call today to confirm my attendance and so I thought, best to confirm the loan car would be a Tesla. Nooooo, the current policy is "No loan cars unless the issue is paint related". I ferry kids around all day 4 days a week and Tesla need the car for 2 days, so I told them to cancel the appointment and I would reschedule at a later date.
To say I am pissed off would be a very large understatement.
Had they notified me when they booked me in, or even subsequently, I could have made other arrangements and would not have been stuffed around. The ONLY reason I expected a car was because I was promised one. I am fine with the new policy but it should be made clear to longer term customers, such as myself, as we have expectations based on history.