Wish I can say. Once my SA at Lake Forest center placed my order any email or phone calls do not get answered. I literally have to visit the location to get any response. Her voice box was always full. After speaking with the store manager I now get responses to my email.
You are not alone in this experience. I understand high demand but answering an email takes just minutes that can be done during downtime. My co-workers that have Tesla have a mixed experience with some sharing the same experience I have while others have been given white-glove treatment. It comes down to the work ethic of the individual SA.
I wished I got the name of the good SA from my co-workers and just contacted them directly.