SR/SR+ (Model 3 RWD) Waiting Room

[ShadowZ]

I was tentatively scheduled to pickup on 6-10 by text, just received a "Let's Complete Your Order" email.
It asks me to enter the registration details, driver's license and inurance, but I've already entered these info when I created my account and they are showing up under Completed Tasks, should I worry about this email? Thanks

 

[lampcord]

I was tentatively scheduled to pickup on 6-10 by text, just received a "Let's Complete Your Order" email.
It asks me to enter the registration details, driver's license and inurance, but I've already entered these info when I created my account and they are showing up under Completed Tasks, should I worry about this email? Thanks

I would consider calling just to confirm. I know they are swamped and I hate being 'the squeaky wheel' but I have just found that stuff only seems to get done when I call them up and talk to someone directly.

 

[ShadowZ]

I would consider calling just to confirm. I know they are swamped and I hate being 'the squeaky wheel' but I have just found that stuff only seems to get done when I call them up and talk to someone directly.

May I know which number you called? I'm in vancouver and called the pickup location but they never answer my call. I will try again later.

 

[lampcord]

May I know which number you called? I'm in vancouver and called the pickup location but they never answer my call. I will try again later.

I just called my local Tesla center from their number on Google Maps. If they aren't answering in your area you could try calling the main Tesla number. 888-51TESLA. At least that's what it is in the US.

 

[lampcord]

I've got to be honest. Tesla's website is wearing out my last nerve. After I got them to change from a lease to a loan, it now shows my trade in wrong. They have the trade in value correct but the payoff amount says 'pending'. This is making it look like I'm trading in a car free and clear so the final loan value is way off. I don't want to re-submit a credit app with screwed up numbers only to have to re-submit it AGAIN when I go to pick up my car so at this point I'm going to just sit tight, wait for a VIN and let them tell me what to do when the time comes.

 

[Bill Foster]

I've got to be honest. Tesla's website is wearing out my last nerve. After I got them to change from a lease to a loan, it now shows my trade in wrong. They have the trade in value correct but the payoff amount says 'pending'. This is making it look like I'm trading in a car free and clear so the final loan value is way off. I don't want to re-submit a credit app with screwed up numbers only to have to re-submit it AGAIN when I go to pick up my car so at this point I'm going to just sit tight, wait for a VIN and let them tell me what to do when the time comes.

Calm down, take a breath. It will all work itself out. Someone will call you to get your trade handled, and then will send you a MVPA

 

[kjotwani]

Well I was supposed to get the car delivered 2hours ago but no contact or response from Tesla if and when the car will show up. Anyone have such a bad experience?

 

[413jreese]

Well I was supposed to get the car delivered 2hours ago but no contact or response from Tesla if and when the car will show up. Anyone have such a bad experience?

Have they assigned you a VIN? I had a delivery appointment scheduled for tomorrow, but checked today and it was cancelled. I had to call to inquire and they notified me that I still have not been paired with a car yet.

 

[acl198]

How many keycards does the vehicle come with during delivery?

 

[Mikeydeek]

How many keycards does the vehicle come with during delivery?

Just got my SR+ yesterday. It came with 2 keycards.

 

[kjotwani]

Have they assigned you a VIN? I had a delivery appointment scheduled for tomorrow, but checked today and it was cancelled. I had to call to inquire and they notified me that I still have not been paired with a car yet.

Yup have a VIN and everything. As of now they are 7 hours late and still no car in hand. I did get a call they will deliver today. But customer service really seems they low point.

 

[Tuazon81]

Looks like the associate we worked with forgot to tell us about an important step and he’s been gone since the day after we ordered.

A call to the financing department clarified the correct steps and we are now approved for a loan with the trade-in info intact. Just now waiting for a VIN. 2 out of 4 steps completed. We are not at “Payment Review your details and submit your payment”. Will some actually reach out to us?

Where is the VIN posted once it’s available?

 

[Paul8810]

I’m outta the waiting room! Took delivery today in Calgary. Delivery experience was perfect. Car is a dream, absolutely flawless. For those waiting, just be patient. Tesla hasn’t forgot about you. It’s worth the wait.

 

[sgreenstonenj]

Do they assign VIN numbers on the weekend, or am I basically on hold from hitting refresh until Monday again?

 

[Can37]

Do they assign VIN numbers on the weekend, or am I basically on hold from hitting refresh until Monday again?

I got a new MVPA on Saturday, with the new VIN. My car was also built on Saturday so I think this might have happened automagically.

 

[techdash]

Their factory runs 24/7 so I would think it’s possible to get a VIN at any time.

 

[lionbetw]

An update: just got my vin in source this morning! This is 9 days following order date.

 

[ATLcommute]

Picking up this morning but still at the prep for delivery stage. Normal?

 

[lionbetw]

Picking up this morning but still at the prep for delivery stage. Normal?

If you're taking delivery from a dealer I'd give em a shout before you leave if possible. But you're probably fine.

 

[lampcord]

An update: just got my vin in source this morning! This is 9 days following order date.

Congrats! Hopefully that means I will get mine tomorrow. Do you have a delivery date yet?