Tesla Model 3 in Australia

[jaykaye]

Guys, I need some advice.
I had ordered FSD at $7,100 but it has since bumped up to $8,500 when Tesla changed my Order Agreement to remove the cost of white paint. I had no choice in the matter of the price increase. I have since thought about FSD and decided not to buy it at all (it's just not worth fighting them to bring it back down to $7,100). So should I tell them now before delivery/invoice that I don't want FSD or wait until my delivery specialist calls? or maybe even wait until I get a VIN?

 

[smithy]

and it did have the Location aware garage door opening, when I ordered

Even if you end up getting it, it won't work here unless you have a Merlin controller. As I mentioned in my other post, Homelink doesn't work on most garage door controllers here (read B&D etc), unless they are Merlin. So Homelink here is kind of academic unless you separately buy a Merlin and hook it into your existing door. That's why Tesla never promoted here for the S and X. I haven't heard of the Homelink hardware being changed for the Aust market, so I still think it won't work by default.

 

[Random206]

Guys, I need some advice.
I had ordered FSD at $7,100 but it has since bumped up to $8,500 when Tesla changed my Order Agreement to remove the cost of white paint. I had no choice in the matter of the price increase. I have since thought about FSD and decided not to buy it at all (it's just not worth fighting them to bring it back down to $7,100). So should I tell them now before delivery/invoice that I don't want FSD or wait until my delivery specialist calls? or maybe even wait until I get a VIN?

By removing it, you'll probably end up paying a higher price for your car if you added it before the price was bumped up.

Every change you make to your order resets it to use the current pricing.
You would need to speak with your delivery specialist I think. Probably best to wait.

 

[raynewman]

The "free pass" was in reference to people saying (rougly) that Tesla is totally justified in not including advertised features if they want and that Australian purchasers should have somehow been more aware of the internal machinations of Tesla's assembly line in April 2019 than the features they were publicly advertising on their order form when orders went live in June, etc.. And more about Homelink than the connectivity thing.



This particular issue does seem like fertile ground for a class action.

Please see the whinging thread .

 

[raynewman]

Guys, I feel we should bring the discussion about what constitutes a contract and what obligations Tesla does/does not have to a close on this thread. it really has hijacked it at the moment.

I don't have any authority here, this is just my opinion, but I feel it should be its own thread at this point. As a number of people have pointed out, I don't think any of us are lawyers, so we're just going around in circles (I'm sure lawyers would do the same, just with more seeming authority )

Of course, if you get anything concrete, I'd be more than willing to hear it here.

Please see the whinging thread .

 

[khayyam]

Has anyone inquired about getting roof racks? It seems that we cannot get them direct from The Official Tesla Shop | Tesla and have to go through local sales here. Any idea on the price and/or wait time?

I'd like them too. The only answer I've seen, and not direct from Tesla, is that accessories are coming "soon".

I'll try to inquire at delivery, but I'm thinking that it's going to require waiting for the initial rush of deliveries to be done before anything will actually happen. The racks are probably big enough that they will be prohibitively expensive to drop ship, I'd think.

 

[thomasw]

I agree the discussion about legal contracts should end in this thread, however will make just one comment - I think the real problem is that Tesla changed what was advertised on their website and made it retrospective without telling anyone who already ordered. Unless you are on these forums you may well believe you are still getting what was listed on the website originally. So their communication is the real problem if you ask me. If they'd emailed everyone to say what changes had been made and they were happy to refund deposits if people wanted to cancel, then fair enough. But they have basically just changed specs of the car without actually telling anyone who has ordered on that basis. Given that I would argue they should homelink afterwards, but not sure I can be bothered having the argument and it does seem like a better idea to spend not much on a better apple/google linked garage opener system anyway as some people have linked to recently. I'll be looking into that and not arguing with Tesla.

 

[Blue heaven]

The "free pass" was in reference to people saying (rougly) that Tesla is totally justified in not including advertised features if they want and that Australian purchasers should have somehow been more aware of the internal machinations of Tesla's assembly line in April 2019 than the features they were publicly advertising on their order form when orders went live in June, etc.. And more about Homelink than the connectivity thing.



This particular issue does seem like fertile ground for a class action.

Absolutely chase up Tesla for Homelink by almost any means possible but please save the lawyers for car companies that for the past 100 years have conned the public into buying unreliable vehicles that pollute the city's, suburbs and worst of all the lungs of our citizens.

 

[Vedaprime]

EBO 45W spotted near the Sydney delivery centre (Alexandria) last Friday.

View attachment 446762

That one is the final of the press/demo cars, now seen for the first time- hiding all this time. This one dates back to the 409xxx vin series

 

[Priit]

The Order Agreement is. And it says that Tesla will deliver a car with the features advertised at the time of order.

That is not entirely correct, the agreement states:
"Your Vehicle is priced and configured based on features and options available at the time of order and you can confirm availability with a Tesla representative. Options, features or hardware released after you place your order may not be included in or available for your Vehicle"
This clearly states "options available at the time of order" not "features advertised at the time of order". It appears Tesla changes the available options for different countries more often than they change the website to advertise and reflect those changes.

 

[Priit]

By removing it, you'll probably end up paying a higher price for your car if you added it before the price was bumped up.

Every change you make to your order resets it to use the current pricing.
You would need to speak with your delivery specialist I think. Probably best to wait.

I agree that every change resets prices to current pricing and as there is a rumour that Tesla will review prices and increase all prices this Friday, I would not really wait on this as you may end up paying more if you wait another few days. If the price does not go up, and you would do that change after anyways, you would not have lost anything.

 

[TH232]

It didn't have the 1 year included, and it did have the Location aware garage door opening, when I ordered. It's fair to assume that I would be getting that when I made my order, when I placed my $3,000 there was nothing there to tell me that I wouldn't get what I had ordered in the configurator, I paid the money as stated, and then I got that document that everyone is saying has 'legal outs'.
No, sorry, that's changing the goal posts after taking my money.

Hi Random206, I'm with you on this one. For sure the premium connectivity (no time limit) and garage opener were included when I put my order in. Since no price changes or communications were received prior to receiving final invoice (which is paid) my dumb arse assumption is that I would get what I ordered. Instead of us individually trying to discuss with Tesla, why not just update your VIN tracking form and add a column whether each order feels that the premium connectivity with no time limit and garage opener were included when the configurator opened in Aus/NZ when the $4500 was paid. That way we can get a sense of how many early orders feel the same way as you and I and we could approach Tesla as a group which will be much more effective in getting a positive result. We don't actually know as yet one way or the other at present whether these things are included but it could be useful information in the future. Those that do feel it was included could petition Tesla together. I for one took a Test drive with the family in a model S and flew Perth to Sydney just to do it (no Model 3 available to test drive at the time). For sure the Tesla guy said that connectivity was included in the purchase price for the life of the car. Tesla Australia states that premium connectivity package is expected to be approx $100US/year. I'm a huge Tesla fan and from what I have seen of their history they do try their best to do the right thing. I am sure it will be sorted if we escalate the issue especially if 200+? do so together. Either just by providing what was sold, a refund proportional to the value of what was purchased (the value being roughly $300 + $100 x 10years USD or about $2000 AUD) or offering something else like Supercharging or servicing to that value etc would be fine from my point of view. I for one intend to drive the car till it dies and for sure Tesla's seem like they will last at least 10 years and we could argue most cars will last much longer. Since we are talking about $2000+ with an upper limit of about $3500 here for a good number of of us for sure they should not be allowed to just get away with it. Whether you actually want or will use these features is irrelevant.

 

[Vostok]

I want what was advertised when I paid my deposit.
Unknowingly misleading the customer is not a defence, this is also directly referred to in the QLD Consumer Law, along with staying silent and not advertising that the mistake was made.

You can get a full refund now and walk away, if Homelink is that critical to you. Signing the paperwork and accepting delivery would weaken your position that Homelink was a critical factor in your decision to purchase, because if you subsequently and knowingly accepted the car without it, Tesla could argue your actions revealed that it wasn’t that critical to you after all.

It’s pretty simple under consumer law - if a product does not match what was advertised or specified, and you discover this before you take possession of the goods, then you should not take possession of the goods, and get a refund from the supplier for any costs incurred up to that point. That option is still available to you.

I think the most likely outcome if you did take possession and this went all the way to a tribunal would be Tesla refunding you $400 or so. But seriously, how many hours of your own time or fees to lawyers would you burn up in getting to that outcome? Would you end up ahead or behind? But up to you... knock your socks off.

 

[jyavenard]

You can get a full refund now and walk away, if Homelink is that critical to you. Signing the paperwork and accepting delivery would weaken your position that Homelink was a critical factor in your decision to purchase, because if you subsequently and knowingly accepted the car without it, Tesla could argue your actions revealed that it wasn’t that critical to you after all.

Well, not really, you never know you're not going to get it until you get delivery of the case. No one has *accepted* the car without it.

 

[tom_kauf]

If it happens to be the only vehicle available in your house isn't that generally the main reason why people do get those exemptions?

I can also confirm that it's extremely rare for an exemption to be approved. I was driving well before that law came around, but I know most people don't bother even anymore applying anymore - it's that unlikely.

The idea behind the exemption was originally for eg. low socioeconomic families with only 1 car (so they aren't disadvantaged by the law). But the problem is, it turned into cashed up youths wanting to get around the rules and drive a turbocharged or V8 car.

Depending on which government employee looks at it, if they have 500 other applications infront of them, they will probably just stamp every one with *Denied* without them even reading it.
If you really need the exemption, it could require multiple follow-ups. And as always, you'll be at the mercy and mood of the bureaucrat.

I don't know all the regulations behind it, but I wouldn't be surprised if they question whether someone could afford an inexpensive 2nd car to drive instead. You might have a good reason for an exemption in every other way, but with a $70k Tesla, you unfortunately fail that requirement.

 

[Tigger]

While I understand your reasoning, it could also be argued that by buying a Tesla you're telling other manufactures that they need to step up their offerings to become competitive. In my eyes, the cars offered by the other manufactures just don't compare. The prices of these competing vehicles aren't all that far off from the Model 3 SR+ and yet they offer less range, less performance and less features. If they start losing market share because people are buying Tesla's when they want an EV then that's also going to send them a message

I am with Matt on this one. The other EVs in this segment do not compare - by virtually any metric. While Hyundai and others may be glad there are buyers out there showing support at their efforts, I myself am not so generous to be throwing them a bone to reward a nice try.

My money will always go to the better product - whether that is better quantitatively (by the numbers), or better qualitatively (by feel/experience). The only exception I can think of is if the means to produce the product are questionable, e.g. it turns out Tesla had been surreptitiously using an army of child labourers all along.

 

[khayyam]

I've got my delivery appointment at 11am tomorrow in the Auckland Showroom for my Red P- (Lite / Stealth).
Exciting !!!

There are a few things I am looking to confirm:
- Homelink: I think premium interior should include Homelink.
- Towing retrofit: I read it is comming. Would like confirmation. Probably no point asking about price.
- Trackmode: Should be present, maybe, crossing fingers...
- Spoiler + Top speed: I think only 233kmh. Need P+ to get a spoiler. Need spoiler fitted before enabling software switch for 262kmh.

Any other questions I should ask?

Did you pick up this morning? Hopefully you're too busy driving (with a big grin) to waste time posting...

I'm wondering what the lag time is for carjam reporting registration.

 

[RobDickinson]

The other EVs in this segment do not compare - by virtually any metric

I bought an Outlander PHEV a few years ago whilst waiting for the world to catch up and offer me a choice of EVs

I get to mid 2019 and there is literally nothing coming before at least 2021 that can even get close to the model 3. And that is if the polestar 2 is actually produced and on the roads by then. its already slower and more expensive than the model 3.

People keep talking about established auto catching Tesla, how do they do that when they are moving slower?

 

[Vostok]

Well, not really, you never know you're not going to get it until you get delivery of the case. No one has *accepted* the car without it.

When the Delivery Specialist contacts the purchaser to arrange delivery and completion of payment, the prospective purchaser can simply ask them whether Homelink is provided or not in the car they are getting, and the purchaser can withhold payment until that answer is provided in writing. If the answer is “no” but the purchaser still proceeds to final payment and acceptance of goods, that substantially weakens their position to argue it was an important factor in their decision to buy.

If it’s a critical issue for a purchaser (and especially one who has already openly doubted in a public forum that it will be provided), but that purchaser does not ask that question of the Delivery Specialist, it would also weaken their position.

 

[Grenadine]

Can we take this whole Homelink discussion to the whinge thread please?