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V9 audio glitches
- Thread starter craigcabrey
- Start date
Add me to the list. About once every 5-20 minutes. I'm almost always listening to podcasts over bluetooth (iPhone X). Audio cuts out with static. No turn signals. The podcast shows as paused on my phone. After about 10 seconds, the podcast starts playing again. I'll start doing the bug report thing now that I know about it. I'll try another reboot too.
spesler
Member
Yes, that screen was one of a few. I could change sources and each one failed differently. The phone source gave you a play/pause button that did nothing when clicked, but would reflect the state of the phone when operated directly. The fm tuner wouldn’t accept a frequency selection from the list, but would allow access to the manual entry screen, which could be typed into, but not selected. It seemed that every action that would trigger an audio event could not be performed.
spesler
Member
On second thought, I may be thinking of the “no signal” screen in the streaming section after a reboot. It looks a lot like the “loading...” screen.
Experiencing the same on 42.4. I did not have this issue before v9, and I think it's also causing the blinker sound to skip a time or two. I haven't experienced it enough times when using my blinkers to confirm that, though.
Had this today. Zero sound from anything. Rebooted twice and nothing. Worked later when I got in.
b0n3z
Member
I'm also having this exact same issue on 42.2. I never had it before with previous versions. Streaming music from my phone using Google Play Music. Audio stops, and static exactly like an audio jack was pulled out slowly. Then it will come back. It happens randomly.
Android v9 (Oreo) over Bluetooth.
Android v9 (Oreo) over Bluetooth.
I called their service and they asked what time it occurred and said their team will look into it. they also suggested to call back if it occurs again.
I agree on the safety issue with no AP sounds.
colettimj
Member
I'd like to suggest that everyone having this issue go to Tesla.com and report the issue. Make sure you check the option for "Escalate this concern for executive review". So, tesla.com, login to your account, click "Manage" under your vehicle, then click "Ask a question". I just did that and pasted the link for this thread and one other related thread.
steinermeister
Member
I had a visit to the SC 2 weeks ago on 42.2 and complained about this. They copped out of researching it because there's a Reus system after the factory amp...classic service BS. Since then, prob put in 50-60 bug reports. All of you who reported should do the same.
Exact same problem though...seems to be exponentially worse/more frequent when I have nav on as well. No amount of restarts/whole power offs have solved the issue. Some good days, some days I turn the music off entirely.
No question it's a software issue, but I've been somewhat concerned that the v9 update pushed the MCU1 to its limit and it's just struggling to keep up or there's a memory leak in the new code.
Instead of praying for snow (California here), praying for clean, crisp audio again
Exact same problem though...seems to be exponentially worse/more frequent when I have nav on as well. No amount of restarts/whole power offs have solved the issue. Some good days, some days I turn the music off entirely.
No question it's a software issue, but I've been somewhat concerned that the v9 update pushed the MCU1 to its limit and it's just struggling to keep up or there's a memory leak in the new code.
Instead of praying for snow (California here), praying for clean, crisp audio again
Something else I noticed when trying to reboot the screen in an attempt to fix this:
Headlights set for auto-dim the high beams go into high beam mode during the reboot.
So I am blasting oncoming traffic with hi-beams until the screen finishes rebooting.
Must remember to pull back on the stalk to turn off the high beams while rebooting the screen.
Headlights set for auto-dim the high beams go into high beam mode during the reboot.
So I am blasting oncoming traffic with hi-beams until the screen finishes rebooting.
Must remember to pull back on the stalk to turn off the high beams while rebooting the screen.
Good idea
This wonderful little bug reared its head for me yesterday on 42.3. Beyond the annoyance of not having music (first world problems), lack of a turn signal is disorienting and the fact that I won't be able to hear any Autopilot alerts or things like the AEB alarm going off makes the car feel less safe.
Soft reboot and then a hard reboot is a temporary fix but pulling over to the side of the road and doing all that is annoying and can be dangerous on its own.
It may or may not be related, but is anyone else having trouble with map tiles (particularly along the route you're on) loading?
colettimj
Member
No dashcam. I do, however, dock my phone to charge it most of the time. I'll try a few times w/o docking and see if I have the problem
steinermeister
Member
Happens more often with dashcam and nav on for me. Unplugged the USB too for now (have BVue 900S anyways).
CrazyCoconut
Member
Happening to me as well, both on my iPhone 8 and my Google Pixel 3XL. Hadn't noticed that the turn signals were muted at the same time, will have to try that. Soft reboot hasn't fixed the problem, haven't tried hard reboot yet.
Submitted report on the Tesla web page.
Keith
Submitted report on the Tesla web page.
Keith
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