service

After a 5 hour road trip (S. Tahoe to home in South Bay Area) in our MX yesterday, we got a low tire pressure warning during the last 15 mins before reaching our home. Thank gawd it happened then and not during our trip in Tahoe or worse, during the drive to or from. We tried out the new Tesla...

I haven't see any posts on Ranger Visits. Sorry if I missed them. I wanted to let Tesla owners know there is a Ranger available to come to your home and service your car in your garage. This service is Great! I found out this was available to me in Liverpool, NY when I got the message my 12...

I took delivery of my new MS 75D a few weeks ago. Went to Fremont and took the factory tour and then picked the car up after. I inspected the car at pick up and noticed several issues (the biggest one being a scratch on the driver's side small left window that I can eventually have replaced when...

I'm writing a post here to express my disappointment and frustration about my recent unpleasant experience with Tesla Service HK. My car, which is a 2016 Model S, was towed to the Tesla service center as advised after warning messages "power reduced" and "low vehicle coolant" showed up in the...

my model S 60D September 2016's heated steering wheel suddenly stopped working. I've rebooted both screens, tried toggling settings on and off, nothing I do seems to work. Could it have really gone out this quickly? I have a service appointment in the first week of April for my 12,500 service so...

I've been dealing with the service center in Devon, PA and have been pretty frustrated with their ability to deliver on promises of resolving issues. I'm considering driving a bit more out of my way in hopes of getting better results from another service center. Two other centers "relatively"...

A few weeks ago, I installed a software update. Since then, I've gotten the "charge port door needs replacing" message. I believe a number of other people have been affected by this. I called Tesla service, and they were like "It's cool to drive in this state, don't worry about it." But, what I...

Hi Folks, I didn't see anything that matched my question exactly, so here I am posting about it. I've owned my 2013 CPO S85 for just under a year. I couldn't be happier. I picked it up with 35k miles, now I have ~51k miles. I've had it in for service twice for warranty items and I'm taking my...

Our X was picked up by a ranger this morning for transport to Cleveland Ohio, which is 200 miles away. My wife noticed that we were no longer able to use the location feature of the app, once it was picked up. Is this a 'normal' occurrence when relinquishing your Tesla to a service center?

I have to give praise to Dedham, MA Tesla service department today. I woke up this morning to find a crack in the roof of my 2week old Model S. It looked like a stress fracture and it was about 8inches long starting at the join at the back of the sliding part of the roof. I called Tesla...

i decided to let my warranty expire when i hit 50k miles after 3 years and not buy the extended service contract. i figured with the unlimited mile power train and battery warranty that was enough protection from expensive repairs. my question is, i guess i need to buy new roadside assistance...

I recently did some analysis on the cost of maintenance for a Tesla Model S and comparable ICE cars. No surprise to the crew here but thought I would share in case you like looking at charts about Teslas like I do :) More details + Charts here -> Tesla Model S vs Competitors: Cost of...

While I love Tesla cars I am really disappointed with customer service. A repair was requested a month ago, I received an email saying it will fixed since it's under warranty but nobody contacted me after that. Nobody picks up the phone at local service location.

Anybody know of a service center around Bay Area, CA that will do work on a Tesla with aftermarket rims? I just got denied alignment service at Dublin, CA service center because my car had aftermarket rims. Service manager said they cannot touch my car at all because I have aftermarket wheels...

after driving on a gravel / stone road I heard a metallic screeching sound that screeches at low speed and tapes off at high speed. After doing some research it appears I have a rock in my rotor shield scraping off the rotor. I'm 196 miles from a service center. Should I take it to a local...

So my MS is in for service (fourth annual). I have the prepaid service plan. The service center in Rockville recommended to have a brake cleaning done which would run me $75. They say because the brakes are used infrequently it would be important to clean and lubricate them. I asked why that...

Hi I've taken delivery of a MS on June 30th, 2016 in Fremont, CA. At delivery, we have noticed many quality issues and have documented them carefully. The list was extensive and I've submitted this list to the delivery staff and later on to the service center in Sunnyvale, CA. As soon as I...

Tomorrow morning my Model X is finally going to the SC for a bunch of issues I had reported including mysterious obstacles preventing my FWD's from, window issues, parts separating from the car, certain parts wearing way too quickly, feeling electric currents while sitting in the car charging...

We hebben al héél lange tijd een draadje over janken bij tekortkomingen. Terecht. Maar dit geeft mogelijk een vertekend beeld, omdat er bij mij en anderen ook héél veel ervaringen bekend zijn en die verspreid staan over het forum, over een service die men bij geen enkel merk eerder heeft...

I am an enthusiast with no Tesla that I own.. :( but anyhow.. just wondering how much is for the services for the car? how often is a service required? (Does it need oil change? :P). Although the motor is electric, i am sure there are moving parts and lots of it that still need service and oil...

So I spend $140k+ on a car. 4 days later it takes a minor hit to the front wheel causing $22k in damage. Fine. Mercury insurance handles the claim, the certified repair shop does their thing, Tesla is silent, the certified repair shop can't get the simple parts they need to complete the repair...

I'm a privacy lawyer, Elon fangirl and wife of a devoted Tesla driver, and I'm writing on article on privacy concerns in connected cars. In addition to the hacking angle, I am interested in anyone who has attempted to limit the data Tesla can collect on you. From their privacy policy on...

Ordered 85D end of Mar. and finally it's delivered mid of June, this is just something exciting like the 1st generation of Iphone worth waiting that long. it's really a great car. On the way back from a short drive 100km away from downtown on the 3rd day of the delivery, a car in the opposite...

Ok, so perhaps this is not a completely definitive answer, but if we make certain assumptions, we should at least be able to determine whether the prepaid $1900/$3800 plans make sense versus $600/yr pay as you go. The assumptions we're going to make up front are: 1. There is no qualitative...

I wanted to share some news with this forum since I don't see it mentioned elsewhere. My Service Advisor told me yesterday that starting last week, valet service will no longer be complimentary at the Dania Beach Service Center. Instead they will charge $100 for valet service. Valet service...

Hi folks, trying to figure out what the real story is since i'm getting mixed messages here in MA. About a month after I took delivery I reached out to Tesla service and explained that I drive 30K miles a year and do they really want to see me "every 12,500 miles or 12 months, whichever is less"...

So I had a small issue with the radio reception not being as good as my previous couple cars. I asked that they take the car and check it out. Figured I would get the titanium underbelly shield added at the same time. I requested a loaner car as, well, I need a car for work. I was told not a...

I'm driving a model S P85+ since januari 2014and like to share some experiences. First of all: I'm really statisfied with my S. But the main thing I want to bring under attention is the service provided by Tesla, and especially the srevice in Amsterdam: My contact at Tesla Amsterdan is Machiel...

I have recently acquired a high voltage off grid inverter that I intend to attach to my roadsters battery pack. I fully understand all the risks involved in doing so however I am a very experience Electronic Engineer and the warranty is very near expiration. Before I go removing covers, probing...

I'm curious on how many people bought Tesla's service plans, ESA, or didn't get either? Was reading the contracts on TM, & seems like the service plans may not be all that worth it given most repairs people have had were either covered by warranty or were official bulletin repairs that would...

I’ve had my Model S almost 7 weeks. I should have posted on one of the “No Defects/Delivery Problem” threads, but didn’t. The car has been perfect – until today. Within a block of leaving home for work this AM, my windshield wipers failed. After several swipes where they did not go all the...

Hey Tesla Fans Just needed to vent to you all and see if anyone is having an issue with Tesla Service and/or if you have a fix for me. June 1st - I received my Model S on June 1st and notices the handles did not auto present. Spoke with Tesla Service via phone and did all the usual software...

in a long post 2007 I followed Tesla's progress with the roadster for a couple of years but the size and cost of the car was not a good fit for me. I was excited when Tesla announced they were offering a sedan with a price tag 1/2 of the sporty roadster. 2009 On March 26, 2009 Tesla opened...

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