Frustrated With My P85 Order .... Arggg

[jeremysfla]

On 7/3 finally made the commitment and purchased one of the inventory vehicles Tesla had. The had an inventory vehicle that was almost exactly what I wanted in Ohio. (I live in Miami) Was told the car would be shipped and ready for pickup in 1-2 weeks at the most. I figured this would be the best route to get a Model S quickly rather than waiting the 4 weeks. I had already put a reservation in and was told the wait was an additional 4 weeks on it.

After the first week I was told by my rep that delivery was delayed it would be here for sure the following week. Today I called to follow up, was promised by my sales rep the car would be here this week. (Now going into the 3rd week).

Delivery specialist called me a few hours later to tell my the car is was never picked up from Ohio and they are going to pick it up on Thur. "Someone dropped the ball" . This leaves me very frustrated, I could have ordered the exact car I wanted and now it would have been only 1 additional week from when I will eventually receive my stocked vehicle. In addition I have to continue to rent a car until it arrives.

argggggg .......

 

[montgom626]

Get a grip. It is a car. Try waiting 4 months. You failed to wait one week to get the car you wanted? That says it all.

 

[Krugerrand]

Some times it pays to be patient. Regardless, once the car gets to you, you'll still love it and quickly forget.

 

[deonb]

Get a grip. It is a car. Try waiting 4 months. You failed to wait one week to get the car you wanted? That says it all.

I waited patiently over a year, and at the last week it was delayed by 4 days. Longest 4 days EVER - I think I'm still suffering from PDSD (Pre-delivery stress disorder).

 

[ckessel]

Many members waited years. It's unfortunately there was a delay, but as your first post this hasn't done you any favors.

 

[scaesare]

I agree that patience has it's virtues, etc... and that likely the OP will be delighted once it arrives.

But the antagonistic comments followed by "Hey, I had to wait XXX months!". I don't get.

Yes, you placed your order early. You made that choice based on the best information you had at the time. If you were given INCORRECT information or commitments missed, you had the right to be frustrated.

In this case the OP was given INCORRECT information and commitments were missed. In addition to that, he said it was "almost" the car he really wanted, so he may have conceded on a feature or two in order to reduce wait time. Now that concession may be moot. In addition he's out additional cash for a rental.

Give the guy a break... having a provider "drop the ball" can be a frustrating experience...

 

[AmpedRealtor]

Is everyone here a Tesla apologist? What does waiting four years for your car have to do with Tesla missing commitments to this customer? This person is getting a runaround from Tesla and could have built a new vehicle in the time it's taken Tesla to figure out where it's rear end is located. So yes, the OP has a legitimate reason for being frustrated. Tesla is constantly tweaking their parts and the production line to address defects and deficiencies in real time, so the OP may be purchasing a vehicle that doesn't have the latest and greatest improvements. But then the Tesla apologists will say "that's okay, Tesla will make it right and retrofit his car with anything that's changed" without any regard to the customer's time or the fact that he would have to schedule service on his brand new vehicle.

If I were OP, I would promptly cancel the order and reserve a brand new vehicle and wait the month or two to have it built and to have the latest production retrofits.

 

[AnOutsider]

I agree that patience has it's virtues, etc... and that likely the OP will be delighted once it arrives.

But the antagonistic comments followed by "Hey, I had to wait XXX months!". I don't get.

Yes, you placed your order early. You made that choice based on the best information you had at the time. If you were given INCORRECT information or commitments missed, you had the right to be frustrated.

In this case the OP was given INCORRECT information and commitments were missed. In addition to that, he said it was "almost" the car he really wanted, so he may have conceded on a feature or two in order to reduce wait time. Now that concession may be moot. In addition he's out additional cash for a rental.

Give the guy a break... having a provider "drop the ball" can be a frustrating experience...

I agree with the above (and I wanted 3.5 years), and would have thought Tesla would have had these things ironed out by now.

 

[HHHH]

I agree, when I placed my deposit on 6/23/13, they asked if I would prefer an in stock unit 1-2 weeks or prefer to have it built in 4. I went with the 4 week process because I did not want a car that had been driven, lot-rotted, etc. I have found that pre-sold vehicles get a different level of care and my last six vehicles have been ordered from the factory (even though I had to take delivery at the dealer).

I would also cancel my order if I were you, and order a "fresh" one. I'm like that on a lot of things though, if I buy a shirt, sunglasses, etc. I always ask for a fresh one from the back that hasn't been sitting out, getting dirty, etc. The difference is that it comes shrink-wrapped and you know it's fresh. That gives me the warm and fuzzies.

 

[AmpedRealtor]

I agree, when I placed my deposit on 6/23/13, they asked if I would prefer an in stock unit 1-2 weeks or prefer to have it built in 4. I went with the 4 week process because I did not want a car that had been driven, lot-rotted, etc. I have found that pre-sold vehicles get a different level of care and my last six vehicles have been ordered from the factory (even though I had to take delivery at the dealer).

I would also cancel my order if I were you, and order a "fresh" one. I'm like that on a lot of things though, if I buy a shirt, sunglasses, etc. I always ask for a fresh one from the back that hasn't been sitting out, getting dirty, etc. The difference is that it comes shrink-wrapped and you know it's fresh. That gives me the warm and fuzzies.

Agreed!

Side note... if there is no financial incentive to purchase an inventory vehicle, why bother?

 

[bollar]

Agreed!

Side note... if there is no financial incentive to purchase an inventory vehicle, why bother?

There is an incentive, but it's slight. They take off 1% per month and $1 per mile.

 

[Cheerose]

And I think that's why the OP is frustrated/complaing... if the delays were known up-front (and yes, I realize that's not possible), then waiting for a car off of the production line is best.

 

[Crispix]

OP is absolutely allowed to vent. We're here for you. I'm waiting for my car, too. It's fun and excruciating all at the same time!

 

[HHHH]

There is an incentive, but it's slight. They take off 1% per month and $1 per mile.

Is that for inventory units or just for loaners?

 

[bollar]

Is that for inventory units or just for loaners?

They are currently the same thing as far as I know. I guess it is possible that a loaner could be purchased before it makes it to a store, but then there woudn't be a discount.

 

[HHHH]

Yea, that's exactly what I mean. I'm the most impatient person you might ever meet, I pay for overnight shipping when I don't even need the item for weeks! I've simmered down a bit in my older years now, but despite being impatient, I waited for the Model S to be built.

 

[Ocelot]

I agree that patience has it's virtues, etc... and that likely the OP will be delighted once it arrives.

But the antagonistic comments followed by "Hey, I had to wait XXX months!". I don't get.

Yes, you placed your order early. You made that choice based on the best information you had at the time. If you were given INCORRECT information or commitments missed, you had the right to be frustrated.

In this case the OP was given INCORRECT information and commitments were missed. In addition to that, he said it was "almost" the car he really wanted, so he may have conceded on a feature or two in order to reduce wait time. Now that concession may be moot. In addition he's out additional cash for a rental.

Give the guy a break... having a provider "drop the ball" can be a frustrating experience...

agreed. Been on these boards a while now, and poor/lack of communication between Tesla and its customer is a reoccurring theme. This person should get "bumped" ie. get to order the exact configuration they want and have it done for him/her ASAP.

 

[HHHH]

Ah the growing pains of a new company. I've been having to contact my DS every few days just to make sure he's on top it. You really have to follow up with a company like Tesla in their infancy to make sure they deliver.

 

[dsm363]

I understand the the frustration. Had an order though and decided to try and get it a week or two earlier instead of waiting for the exact configuration they wanted. Was the original order canceled or was it already in production? If it is still in production maybe they'll let him keep that and return the loaner.

 

[HHHH]

That would work if it was in production, but only being a week or so in, he probably didn't confirm his order yet, and even if he had, it seems more like 2 weeks to get to production.