Tried calling my SA, got routed to a call center. That’s fine. It’s what I wanted. Posting this late so it can get lost. This might anger some people as it comes off as a little aggressive, but rest assured I was polite and so were they. I don’t have a problem with these people, it’s the people above them…
Anyways, enjoy.
Theresa: Hi this is Theresa, thank you for calling Tesla, how can I help?
Me: Hi, I’d like to speak to your manager please.
Theresa: What’s going on? Maybe I can help out.
Me: It’s almost a guarantee that you cannot and most likely your manager will not either.
Theresa: Ok please hold.
Music plays and 3 minutes later…
Jordon: Hi, this is Jordon and I’m a manager here at Tesla, what’s going on? What can I help with?
Me: I’d like to speak to your manager.
Jordon: (sighs) Why don’t you tell me what’s going on and I can see if I can help.
Me: I can tell you right now, that you are going to give me a boiler plate answer and it will be of no help to me. I’ll hang up the phone feeling defeated, I’ll confuse that with satisfaction and call again next week having to re-explain all of this. So, cutting my time short, I’m asking for your manager.
Me talking to the camera: I know once I mention the Model S, they’ll shut down and I won’t get any higher.
Jordon: Please hold. This might be a while.
Me: I’ve got time.
Anthony: Hi, this is Anthony with Tesla. I heard you’re having a problem. Can you explain to me what’s going on?
Me: Are you in the same department as Jordon?
Anthony: Well I deal with more big picture items so you can tell me what’s happening and I can help. I see you have multiple cars attached to your account, which one are you calling in about?
Me: The Tesla. Listen, I’ve been trying to get a resolution done over the last few months and just trying to get solid communication about my Model S order.
Anthony: Oh. Yeah, no. I don’t have any visibility into that and can’t provide you a timeline of when you can expect this car.
Me: Ok great. Let’s get to someone who can.
Anthony: There’s no one above me so the line stops here.
Me: Is your name Elon Musk?
Anthony: No
Me: So there is someone above you.
Anthony: I’m sorry but I can’t transfer you to anyone else.
Me: Can’t or won’t. Big difference…
Anthony: Anyone who I transfer you to is going to tell you the same thing.
Me: Listen. I’m not trying to be difficult. I’m really just trying to get information on a car I ordered 8 months ago.
Anthony: I can have your local sales…
Me: (chuckles) no. Please no.
Anthony: There really isn’t any more I can give you.
Me: (uncomfortable silence)
Anthony: Are you there?
Me: Yeah
Anthony: How do you want to proceed
Me: Sounds like we can’t. So I’ll just need to take what you’re telling me and eat it.
Anthony: Thank you for calling in. Have a great day.