Lots of assumptions in here that no effort has been made by me. I have to respond.
Scheduled a test drive in Sept 21. Met a good SA and kept in contact with him during September. Ordered a MYLR on October 1st and worked with him when I ordered it to make sure my profile was all set. He even did the right thing in recommending that I select the Cash option because delivery was 6+ months away. Had no need to contact him until early Feb. (At the time my EDD was Feb 15th 2022). Reached out to him and he responded and said that he no longer worked for Tesla. He responded even though he did not need to. He recommended I call the Austin office. This is where the poor service begins.
Tried to contact someone and found myself transferred to some centralized service. Person was put out that I was even bothering him and was in a bad mood. I gave up with that person. Tried another day and got a different person. I told them that I was looking for another SA so that I could develop a relationship with them. This person was also not helpful.
I received a text in early Feb from a Fremont number asking about my trade in. I do not have a Trade in so I had no idea why I was being asked this and I had done everything I could with my profile. I responded to the text per the request and figured it was all done.
Then a few weeks later I get a call from Tesla at Fremont asking the same Trade in question that I had already responded to. Clearly the Text process did not work. I told this person that my SA no longer worked for Tesla and asked if he could have someone else contact me. He said he would. Nothing was done.
I then tried again to find an SA by using the chat option on the Tesla web site. That person was very helpful and said that they would contact the Austin location and ask them to contact me. She also provided their email address and recommended that I send them an email, which I did.
Many weeks have passed and not a single response to the email.
I have responded to the text chat that started when I scheduled the test drive and ordered the vehicle. Nobody ever responds.
This is my first Tesla and thus far, I am not impressed by the purchase experience.
I have owned many brands and purchased many cars. I have experienced it all buying from dealers. The good and the bad.
I will save my final judgement for the Tesla buying experience until I have taken delivery.
The communication so far has been awful and they give me zero confidence that when I do finally take delivery, its going to be an easy process.
I really think that this is where Tesla is failing and I think it will come back to bite them unless things improve.
As other OEMs start pushing out their own good EVs, people might think twice about a Tesla due to the service they get when ordering a vehicle.
I want Tesla to succeed and I wish we had Tesla employees on this forum who could share why its so bad for so many of us.