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Wiki Sudden Loss Of Range With 2019.16.x Software

Gixx1300R

Member
Dec 30, 2017
730
1,234
orlando
I will just leave this here
 

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lightningltd

Member
Apr 16, 2018
317
1,330
Trinidad, Ca.
Well, I finally heard back from Tesla, after another request for someone to pull my logs remotely, since my battery lost MORE miles suddenly (214 now)...
Here is their response:

"Hello, this is the Tesla diagnostic team. We’ve completed our diagnosis of your concern.
What you are experiencing with your range is the intended behavior of the HV battery due to accumulated wear and age of the battery.
We have verified that the HV battery has DC charged/supercharged 5 times more than AC charging.
We've also reviewed your HV battery warranty and it has expired in March of 2021.
If you would like, we can keep your appointment and you can purchase a remanufactured HV battery at your cost. If you have other questions, please don't hesitate to ask."

I see their delaying tactics on the lawsuit paid off :( What a crock. Now we know why they accepted the settlement, it was more about us waiting till the warrantees expired and less about the money.
 

Guy V

Member
Apr 22, 2015
429
1,081
St. Louis, MO
Yep, this wouldn't be as shameful if they had a legitimate, published, practical battery replacement program. With their earliest cars relentlessly approaching this point in ever increasing numbers this going to be a major debacle for them if they don't get on it soon. There is going to be a greatly restricted market if it becomes commonly acknowledged that Teslas are disposable and have an 8-year life expectancy. That is going to kill any notion that they are greener than ICE over their full life-cycle.
 

gmo43

Member
Jun 24, 2014
361
574
Mesa
Well, I finally heard back from Tesla, after another request for someone to pull my logs remotely, since my battery lost MORE miles suddenly (214 now)...
Here is their response:

"Hello, this is the Tesla diagnostic team. We’ve completed our diagnosis of your concern.
What you are experiencing with your range is the intended behavior of the HV battery due to accumulated wear and age of the battery.
We have verified that the HV battery has DC charged/supercharged 5 times more than AC charging.
We've also reviewed your HV battery warranty and it has expired in March of 2021.
If you would like, we can keep your appointment and you can purchase a remanufactured HV battery at your cost. If you have other questions, please don't hesitate to ask."

I see their delaying tactics on the lawsuit paid off :( What a crock. Now we know why they accepted the settlement, it was more about us waiting till the warrantees expired and less about the money.
Oh man this gets me fuming!!! I would have taken settlement with warranty extension. Like what are our options here. What a scam!
 

CB198

Member
Apr 19, 2020
15
20
Jacksonville
I think the most affordable way out of this battery quagmire is to purchase 100kWh salvage cars and swap the pack out. Sell the modules of the old pack on ebay and part out the car. No matter what, Tesla convincing us they would cover the battery degradation was a flat out lie. We are on our own unfortunately. The car will have a better resell value after the fact. I don't think I will ever buy a new car from Tesla ever again. They play "there is a sucker born every day" motto.
 

lightningltd

Member
Apr 16, 2018
317
1,330
Trinidad, Ca.
Oh man this gets me fuming!!! I would have taken settlement with warranty extension. Like what are our options here. What a scam!
A tiered settlement would have made sense. Those who are fully restored, get x. Those mostly restored, get y. Those NOT restored, replace battery.
Frikking $600.00 does not even cover a 1 way trip to the Service Center on a flatbed.
What a TOTAL insult. I guess they don't give a SQUAT for the ones that helped get Tesla off the ground.
 

Guy V

Member
Apr 22, 2015
429
1,081
St. Louis, MO
I think the most affordable way out of this battery quagmire is to purchase 100kWh salvage cars and swap the pack out. Sell the modules of the old pack on ebay and part out the car. No matter what, Tesla convincing us they would cover the battery degradation was a flat out lie. We are on our own unfortunately. The car will have a better resell value after the fact. I don't think I will ever buy a new car from Tesla ever again. They play "there is a sucker born every day" motto.
Buying an early Tesla, this is far from my worst-case scenario. My greatest concern was Tesla going bankrupt and being bought up for disassembly by an oil company or someone else not wanting to disrupt the status quo. Going into it as an early adopter geek with terrible past experiences with batteries of all kinds, I figured a 15% or less battery degradation after 8 years would be great. My best-case hope was that Tesla would improve battery cost/efficiency so that they would offer a replacement battery much better and cheaper than the original by the time it was needed.

I haven't given up on that yet but my optimism is slipping. It still seems to me that it is an ever-increasing need that in their best interests, and mine as a shareholder, Tesla should be very seriously working on. This has a long tail. Tesla's growth has been exponential. I don't believe Tesla remanufactured packs and 3rd party refurbishments are are going to cut it. Failure to address this can only lead to marketing disaster, not just for Tesla, but for the whole EV industry for which Tesla is the recognized technological leader. How can they not know this?
 

Kim.T

Member
Sep 14, 2015
77
195
Denmark
.....My best-case hope was that Tesla would improve battery cost/efficiency so that they would offer a replacement battery much better and cheaper than the original by the time it was needed.

...
All they can offer is a remanufactured battery with the same capacity (as you current - not as a new) - and my best guess is with chargegate = on
Put me in the line for such an offer - I will take two - NOT
 

Guy V

Member
Apr 22, 2015
429
1,081
St. Louis, MO
All they can offer is a remanufactured battery with the same capacity (as you current - not as a new) - and my best guess is with chargegate = on
Put me in the line for such an offer - I will take two - NOT
That's not all they CAN offer, it's what they are currently, totally inadequately WILLING to offer.

And what they charge for remanufactured while retaining the failed pack is egregious price-gouging.
 

Gwgan

Almost a wagon
Aug 11, 2013
2,917
2,168
Maine
I’ve asked to buy a replacement battery and been told this is not a service Teala provides. Where are these service centers offering to sell a refurb after of warranty?
 

MP3Mike

Well-Known Member
Feb 1, 2016
16,201
36,535
Oregon
I don't think that's legal, manufacturers have to supply parts for 10 years after last production date.
I had heard that too, but my research only found one requirement; that they have to have parts available to honor their warranty, if they don't have parts available they have to replace the car to make good on their warranty.

If you can find any federal, or state, law that requires that parts have to be made available outside of the warranty period I would love to see it.
 

tga

Supporting Member
Supporting Member
Apr 8, 2014
3,997
2,864
New Hampshire
I think the most affordable way out of this battery quagmire is to purchase 100kWh salvage cars and swap the pack out. Sell the modules of the old pack on ebay and part out the car. No matter what, Tesla convincing us they would cover the battery degradation was a flat out lie. We are on our own unfortunately. The car will have a better resell value after the fact. I don't think I will ever buy a new car from Tesla ever again. They play "there is a sucker born every day" motto.
100kWh pack is too heavy for an 85kWh without major suspension mods. I believe wk057 has done it, but says it is not cost effective.

Cars old enough to be subject to batterygate don't have any warranty on degredation. They didn't lie, because that's not what they said. The explicit guarantee of retaining 70% during the 8 year warranty is relatively new.

All they can offer is a remanufactured battery with the same capacity (as you current - not as a new) - and my best guess is with chargegate = on
Put me in the line for such an offer - I will take two - NOT
That's for warranty replacments. People who have bought packs have gotten new, not refurbs.

I’ve asked to buy a replacement battery and been told this is not a service Teala provides. Where are these service centers offering to sell a refurb after of warranty?
Who have you asked? There are several stories here of people buying new packs out of warranty. Or at least getting quotes.
 

fbitz777

Member
Apr 6, 2016
432
567
Wexford, PA
That's for warranty replacments. People who have bought packs have gotten new, not refurbs.


Who have you asked? There are several stories here of people buying new packs out of warranty. Or at least getting quotes.
Hey I hope you are right on this...I personally would not mind buying a battery every 8-10 years for 20k or so BUT only if it is a new one!
This does not seem to jibe with the fact that they do not manufacture these batteries anymore. Are you suggesting they kept enough in stock and they are sitting there for 5+ years on shelves in case we are willing to buy?

I was always under the impression that Tesla modular design (skateboard) would easily allow to install newer batteries in older cars.
 

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