Of course. But my point was, "someone will always complain" is still misleading. Not all actions (or inactions) produce equal amounts of disgruntled people. We should strive for actions that minimize complaints.
I hope you don't mind me saying, but there seems to be some on this forum who are very sensitive to perceiving Tesla being attacked. Quickly suspicious, yet seemingly always in Tesla's benefit. I have gathered that certain history on this forum is behind this, perhaps humanely very understandable reactions too. I am not unsympathetic to the past, nor to the underdog status Tesla has and some identify with - even myself to an extent, living in a market where driving a Tesla or an EV is really pioneering still. But I think people would do well to be wary of getting "panties tied in a knot" (to quote you) over Tesla criticism either. It doesn't do anyone good to be over-suspicious of fellow-posters, yet be under-suspicious of anything Tesla does. In reality we should suspect both *and* give leeway to both as well. That's the objective way.
Probably because very few people are actually on any such mission to go "all public". People come here looking for support from their peers - and have a reasonable expectation of people at Tesla reading too, as a bonus. Think of the recent case of smoke in the cabin after supercharging. That kind of stuff is a hard discussion to have, when a part of the delegation were quick to focus on questioning the poster and homing in on the mods made to the car, without offering any reason why those might be the cause, even Tesla's reference to the mods sounded unspecific. Some even felt duped because the poster didn't mention the mods immediately, perhaps fast suspecting the poster had a malicious intent, instead of talking about what could cause this, if anything.
To me it seemed like it got quite emotional quite fast, with little regard to the possibility that the poster had a real safety worry with their car. It became the third degree instead. A very likely possibility is, the poster probably just wanted untainted experiences, had anyone gone through something similar. The minute the mods came up, the entire discussion died down because it became easy to dismiss everything as "the mods did it", so it feels like he had some reason to be wary of such reactions. I would say that thread had too little scepticism in the Tesla direction and a bit too much towards the poster and his mods. In that case the poster also already had contacted Tesla and came here, when they felt stonewalled there. Clearly places like this serve a purpose and, at their best, can provide helpful answers too. I mean, it isn't the first time in the history of the world that a car manufacturer's repairs end unsatisfactorily and deserve an online hashing over what to do next to move forwards. Most people just want solutions, they don't want ambulance chasing or fifteen minutes of fame.
All this said, I don't doubt misinformation gets posted both intentionally and unintentionally. I'm rooting for a balance, that's all. There is bogus info coming out of members and from Tesla, mostly unintentionally on both sides probably. Sometimes it feels critical to Tesla posts - or posts that seem like they could escalate into critical - get a fairly rough handling. In my opinion we would do good to worry equally about community members' and Tesla's fair treatment, not just over one or the other.
As for is the feedback helping, is Tesla changing? I don't know, but I do think where successful dialogue ensues, posters get something out of it that helps them get informed, cope, vent. I would like to think such team spirit also has some leverage when reaching out to Tesla, if nothing else in helping hash the issues out prior to discussing them with Tesla, so that communications with Tesla can be more effective.
Well, as we have been going tit-for-that, I am not really offended by anything at the moment - all this is fair game, your comment there included. I will think about it. In reverse, I do think mine too was a genuinely helpful-meaning suggestion. Perhaps try not ask people to "go enjoy the car" if you get such urge, see if skipping produces better results comms-wise.
At least give it some thought sometime. It truly sounds pretty dismissive to me, even when qualified with "not dismissing" afterwards.As for my Tesla the car, I'm very happy with it, thank you.
The company could communicate better.
