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Whelp, I got the call everyone dreads right before my appointment. At about an hour and a half before pickup, I got a call from the service center saying, "the front bumper was damaged during transport, and they will not allow me to pick up the vehicle." there was no additional information they could provide at the time. They have no estimate on how long it will take to replace / repair the issue, nor would they describe what exactly the issue was. I know it has to be a bit more than just cosmetic paint problems, otherwise they would just fix it in house and reschedule the pickup date.
It is near impossible to contact anyone via text or phone to ask for updates, so as of right now, I'm just waiting for a phone call or message that could be hours, days, or weeks away.
He did state that there are no other MP3's in the area that I could swap to and they are trying to come up with a resolution.
My worry is, the resolution will be ordering me another MP3 and putting me at the back of the waiting list.
If they did decide to repair or replace the bumper, how would you feel about paying full price for a vehicle that has already had parts replaced before you've ever seen it. I personally don't think it would be too big of a deal and don't think it's worth the hassle of complaining.
Also, what should my next steps be? should I continue to try and make contact with the delivery center or are there other means of contacting someone at tesla who might have answers. I should add that my schedule does not allow for me to visit the center without great inconvenience, so stopping by and hassling them in person would be a last resort option.
so far, they have not canceled my appointment and the app is just taunting me with the "accept delivery now" option
Joking aside I’m sure they will put you as a priority delivery, if not you should continue to bug corporate by spamming emails, writing letters, calling until you get what you ordered in a reasonable time.
