Arnold Panz
Model Sig 304, VIN 542
More good news (and good communication) for me from Tesla:
I love many things about these emails -- they were unsolicited, they were very honest about the timeframes, and they set up an under promise/over deliver situation where I have (more or less) a worst case scenario date, and anything closer in time will now be a pleasant surprise.
I realize that my "constructive criticism" may have garnered some particular attention from Tesla, but I have to say that if they can provide this kind of communication to those that want it, it will go a long way towards easing some of the concerns that many of us have had over the past couple of months. Having someone in HQ handling communications is much smarter, not only because he's able to communicate while the DS spends days at a time out of the office doing deliveries, but providing such a refreshing and honest assessment of things (e.g., 7-10 days probably too short an estimate) is fantastic, and exactly what I've been looking for all along. Better late than never! Now I hope every Sig (and eventually the Rs and Ps) get the same level of attention if they want it.
Oh, and I got two more pictures. Any ideas where this is in the factory?
Your car is ready!! It's getting passed to logistics in the morning. Could take up to 2
days to get on a truck. Then the 10-15 days to Dania Beach where it'll
go through one last inspection and detail which we like to allocate 2-3
days for.
Just for the record, every car has its own story. Yours came through
the final stages quickly, others take longer. The important thing is we
make sure every car leaving the factory meets our strict quality
standards.
[I responded, and got this reply]
Thank you for being patient with us, we will get our communication nailed
down and now [your DS] will let you know when the car arrives at Dania.
When I get an estimate from logistics (very hard) I'll let him know an
estimated ETA. From what I've witnessed take it with a grain of salt
because they often tell us it'll take 7-10 days and ends up taking 15.
Let's round up
I love many things about these emails -- they were unsolicited, they were very honest about the timeframes, and they set up an under promise/over deliver situation where I have (more or less) a worst case scenario date, and anything closer in time will now be a pleasant surprise.
I realize that my "constructive criticism" may have garnered some particular attention from Tesla, but I have to say that if they can provide this kind of communication to those that want it, it will go a long way towards easing some of the concerns that many of us have had over the past couple of months. Having someone in HQ handling communications is much smarter, not only because he's able to communicate while the DS spends days at a time out of the office doing deliveries, but providing such a refreshing and honest assessment of things (e.g., 7-10 days probably too short an estimate) is fantastic, and exactly what I've been looking for all along. Better late than never! Now I hope every Sig (and eventually the Rs and Ps) get the same level of attention if they want it.
Oh, and I got two more pictures. Any ideas where this is in the factory?
