Delivery problems not unique to Tesla:
I have ordered and taken delivery of two cars to this point. A Ford Fusion, in 2014 and a Cadillac Escalade also in 2014. Neither experience was much different from this experience. The Fusion was mid-model year and standard production, but still took months and the updates were few and far between. I was given all kinds of excuses.
But the Escalade was outrageous. It too was a "refreshed" model the 2015 Escalade. Here are a few of the highlights (memory refreshed by email threads):
- 3/22/14: Dealer says placing the order and will sell at "invoice" price. I was buying from an out-of-town dealer and they knew that was the only way they'd get my business.
- I provided the dealer the build from the Cadillac website.
- Dealer stated they would confirm the price when they placed the order on 3/24.
- Bunch of back and forth and 3/25 says about to place order, confirm invoice price is $86.393
- 3/26/14, get order detail confirmation showing list price of $90,620. Dealer states I'll only pay the invoice cost when it comes in.
- 4/1/14 "your order has been accepted by GM, hoping for delivery in May"
- 4/25/14 Our existing escalade lease ended so we had to rent a car until the new Escalade was ready.
- 5/10/14 "it is in the preliminary order accepted" "it is at least 4 weeks out"
- 5/13/14 "They will be starting on the sold order around 6/2-6/16" "You should have your new Escalade middle of July or so."
- 5/16/14 I enquired with the dealer after reading about the Cadillac logo change. He replied: "the logo and upgraded nav will be on your Escalade"
- Rumor sites reporting delays with a very small number of Escalades appearing to have been delivered. No statement form Cadillac.
- Rumors of change from 6-speed to 8-speed transmission and other refresh updates even though old-logo 6-speeds appearing in the wild.
- 6/24/14 No VIN assigned "it is backed up and slow" "our hands are tied."
- 6/24/14 additional email from dealer replying to me:
- "I sure understand the frustration with this, I am frustrated to, along with EVERY Cadillac dealer in the states. There is no way for me to get you an expected delivery date or even an expected build date at this time. They are over 1,000 pre-sold orders behind with trouble getting the materials, the rails to ship them and truckers to truck them.
- I am so sorry but we are all in the same boat..... if you want to cancel I sure do understand but it won't be any better going elsewhere. I have exhausted every avenue trying to get a better answer for you. Right now the BEST CASE would be the end of August more than likely, and that is no promise.
- I'm trying to be as upfront with this as possible and I do realize that it does not help. When we placed the order for you all this was not taking place.
- Cadillac made a few "old-logo" "refreshed escalades" as 2015 with the new body shape but old logos, transmissions, navigation etc. and then decided to halt that without telling anyone while they updated to the new items.
- 9/6/14 I spend hours calling and someone at Cadillac tells me production won't restart until for 30 days. Dealer knows nothing.
- 10/16/14 Dealer reports VIN assigned and provides number, says new list price is $91,895 and expected delivery is 10/28.
- 11/13/14 Says car close, re-confirms he's still selling at "Invoice less incentives" but can't tell me until the car arrives.
- 11/24/14 I agreed to pay a $3.5K price increase from what the dealer originally agreed to as he said they have people waiting to pay full price that he can sell my car to today. $1.3K of the increase was list price increase, the rest was just to benefit the dealer.
At least with Tesla I don't have to go through a dealer to add insult to injury.