jlv1
Twice as much fun
I also starting seeing this (streaming errors, some stuttering) coincidentally right after I got 17.42. I just got .44 and am see seeing it.
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I started getting the issue after updating my X to 172.42.1. It seems only slightly better now on 44 (installed last Friday)... SC was unaware of the issue last Friday when I was there - they applied .44 at that time after not being able to reproduce the issue (likely on SC WiFi though).
AMPUP
Member
I heard from Tesla via email today and gave them details on the issues I am seeing and the slow speeds recorded on the browser using fast.com . They asked for timing of issues etc and I gave them those details, basically it’s the internet speed that’s crapped out currently 200kbps vs the usual 3.0 mbps. I’ll post back what I hear.
Same issue here. Service center wasn't all that concerned and suggested I bring the car in for a diagnostic. It's a software issue (something changed in 17.42 perhaps), so there's not much to be gained from a service visit (plus the service center is 150 miles away. They also had the car for the annual check up about six weeks ago.
Anyway, I don't think Tesla realizes how annoying this issue is. I've tried getting by with USB but I'm getting errors there as well.
Anyway, I don't think Tesla realizes how annoying this issue is. I've tried getting by with USB but I'm getting errors there as well.
jelloslug
Active Member
JohnnyG
Weee!
I didn't start having the issue until I updated to 17.42. Not sure if coincidental or not.
I have an appointment with the SC tomorrow for these issues. My SC has been pulling my logs and working with engineering on this. They said the Tune-In and Slacker issues are due to a software problem and they are working on it. They said the slow throughput over LTE is an issue between Tesla and AT&T, but they can't quite put their finger on it, so they want to use my car as a benchmark for some testing.
I have an appointment with the SC tomorrow for these issues. My SC has been pulling my logs and working with engineering on this. They said the Tune-In and Slacker issues are due to a software problem and they are working on it. They said the slow throughput over LTE is an issue between Tesla and AT&T, but they can't quite put their finger on it, so they want to use my car as a benchmark for some testing.
Sawyer8888
Member
A whopping 28 Kbps via fast.com this morning. Slacker playing like an old scratched CD. 4 LTE bars. I sent an FYI email to [email protected] yesterday with my loaner"s VIN - '16 AP1 on .42.
matrix4123
Member
I'm also experiencing horrible speeds when playing slacker or TuneIn stations... Didn't see this issue till 2017.42...
Weird thing is my Tesla was on .36 ans was doing the same thing when I updated to .44 it worked fine first day the started doing it again. I think this might be on Tesla end
Awesome. I haven't even received .44 yet. It'll be 2018 before I get the update with the slacker fix.
Seriously though, a lot of people will be hitting the road to see family next week. They need to get this fixed.
boonedocks
MS LR Blk/Blk 19”
11/16/17
Hello Richard,
Thank you for contacting Tesla. We apologize for the delayed response and any inconvenience this may have caused. We are aware of a recent issue affecting Slacker and causing loading errors. We currently have a team working to get this addressed and get a fix for it soon. We appreciate your patients as we work to get this corrected.
If you have any further questions, concerns, or feedback please feel free to reach us 24/7 at [email protected] or by phone at 1-877-79-TESLA (83752).
Thank you,
Aschuan M | Vehicle Support Specialist
45500 Fremont Blvd | Fremont, CA 94538
24/7 Support 1-877-79-TESLA
Model S video walkthrough
Hello Richard,
Thank you for contacting Tesla. We apologize for the delayed response and any inconvenience this may have caused. We are aware of a recent issue affecting Slacker and causing loading errors. We currently have a team working to get this addressed and get a fix for it soon. We appreciate your patients as we work to get this corrected.
If you have any further questions, concerns, or feedback please feel free to reach us 24/7 at [email protected] or by phone at 1-877-79-TESLA (83752).
Thank you,
Aschuan M | Vehicle Support Specialist
45500 Fremont Blvd | Fremont, CA 94538
24/7 Support 1-877-79-TESLA
Model S video walkthrough
Here’s the ridiculous response I got from Tesla Service:
“Thank you for contacting Tesla Customer Support with your suggestion about Tunin and Slacker performing poorly after the latest update. We appreciate your feedback, and will forward it to our Feature Request team for consideration in future updates. We cannot promise that this feature will be available, but our team reviews every customer request seriously”
Feature request... lol
“Thank you for contacting Tesla Customer Support with your suggestion about Tunin and Slacker performing poorly after the latest update. We appreciate your feedback, and will forward it to our Feature Request team for consideration in future updates. We cannot promise that this feature will be available, but our team reviews every customer request seriously”
Feature request... lol
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