Try turning car off.
1. Select controls on your screen (the car icon)
2. Select Safety and security
3. Select power off
it will ask you if you are sure
The car will shut down, you will want to leave it in this status for about 3 minutes. During that time you will want to avoid waking the car, please do not open any doors, push the brakes, or grab the steering wheel. Try to remain as still as possible. After about 3 minutes you can wake the car, either push the brakes or open and close the door.
Once the car has rebooted you will perform a scroll wheel reset
1. Hold the scroll wheels on your steering wheel for about 20-30 seconds
2. You will see your touch screen shut down, continue to hold the scroll wheels until the Tesla "T" comes back on the screen
This worked for me on another issue, might work for you.