A big shout out to the Richmond Service Centre. While trying to identify the source of wind noise on the passenger side, I noticed that the black triangle trim of the left hand side mirror was misaligned with the pointy top vertex sticking out. I booked a service appointment last week to get it fixed and mentioned my reason for spotting it.
The wind noise prevailed after the trim was aligned, and I mentioned it in the post service online survey. Before I got round to making another service appointment, the SC texted me saying they read my feedback and asked if I would like to make a service appointment to fix the wind noise
! I told them I'm getting my M3 ceramic coated and windows tinted next week, so the earliest appointment would be the following week. They booked me in for tomorrow (Fri) saying they want to test before the windows get tinted just in case the wind noise was caused by the glass.
Now that's what I call Great Customer Service
!!!