For all the people who are saying Tesla will take care of you, I've had the opposite experience.
I took delivery 2 weeks ago. My GPS has been failing multiple times for periods upwards of 8-12 hours. I initially called the phone number and was told that they would have engineering look at the logs and call me back. Never received a call. Took it to the service center because, in addition to the GPS issue, I had an error (steering assist reduced). Since it resolved itself, the techs said they would look at the logs and call me the next day. Never called.
Took it back to the service center after it failed multiple times again, and they said "sorry we didn't call you back, the techs found nothing in the logs." Now they wanted me to keep track of the times, dates, and locations it fails. I'm sorry, what? I gave them video proof of what was happening, I submitted bug reports while it happened, and they can't find anything in the logs and now they want me to simply keep track of the times it fails? I straight up told them I researched the issue and it's most likely a loose connection or a bad GPS unit, but they still refused to take the car to service it. They asked me to give them a couple days to review the latest logs.
All this in addition to the fact that my car was not delivered with the three-point adaptive headlights. I emailed my OA and DS and they never responded. I went through the "executive escalation" feature and they said they will look into it and contact me when they have an answer.
It seems that no matter what I do, I just get a "we will contact you" and then never get contacted.
It's an amazing vehicle, but come on, people are paying $70-140k and this is the service we get?
