I expected Tesla to use V12 for the free trial, but HellsKitchen's case sounded like a counter example. Or maybe his is a paid subscription? In which case he joined the ranks of V11.4.9 folks who are still not yet offered V12.
Perhaps the recently reported 12.3.4 might help some, but if that is only a 2024.3 version, HellsKitchen will have to wait for a merger of V12 into a 2024.8 +. Sigh.
If indeed the free trial is only for FSD 12, and Tesla really wants people to try it, they will need to do the merge to allow in the 50% of the fleet (in TeslaFi) who are already on 2024.8.x. If this is all true, I expect the merge is a vey high priority, and may happen soon.
Perhaps getting FSD 12.3 onto 2024 laid the foundation for a merge, and they are awaiting cleanup of some of the issues in 12.3.3 before going truly wide.
We'll see. But this fragmented fleet makes Tesla look chaotic. As did turning FSD on without in some profiles without user agreement. On the other hand, for Musk and Tesla, chaos sort of is the MO.