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Check spam?This thread is getting very long, but I thought I'd add my query:
Is it usual to have wait over 2 months and still not get a redemption e-mail?
I have two referrals: one received his car on 3 November, the other on 21 November 2017. It's now mid January, and despite several e-mails to Tesla (who tell me everything is fine and dandy) I haven't heard a bean about my rewards. My Tesla app tells me to "Check e-mail for reward", but I haven't received anything.
Is this usual?!
Check spam?
Does the app show the gifts? For me it doest.. and just shows me an errorThanks, but yes, I have checked. I also tried contacting Tesla numerous times - typical vague replies, along the lines of "yes, you are eligible" but no indication of deadlines.
Does the app show the gifts? For me it doest.. and just shows me an error
I got my emails quickly, i even lost it on the mailbox for a month and then searched Tesla and found it there with a powerwall waiting for me.Yes, it lists two entries, both saying:-
Founders Series Tesla Model S for Kid or Signature Black Wall Connector
Status: See email to select award
- this seems to imply that I should have been sent an e-mail (which I haven't). Trying to clarify this with Tesla is like repeatedly bashing your head against a brick wall. Telephone support reps - don't know anything and refer me to the referrals e-mail. I've tried this at least twice, and each time - after about a 2-3 week delay- I get a response along the lines that things are being processed - but no specifics.
Here is the latest e-mail I received, dated 1 January:
"Thank you for contacting Tesla, Inc. and we hope that this English email suits you well.See what I mean about being vague? This is pretty much the same as the e-mail I received when I chased them up in December: "in a few weeks you should probably receive an e-mail". In a few weeks? Probably? Come on Tesla, just tell me what's happening for goodness sake!
With regards to your request we would like to inform that are experiencing a small delay on the delivery of the referral e-mail but in the next few weeks you should most probably receive one from us.
We would like to remind you as well that we appreciate that you chose to drive a Tesla and not only but you also helped us to expand our market to more customer and for this we thank you.
If you have any additional question, please, do not hesitate to contact us back."
At least here in Australia, these reward programs take a loooong time to come out in the wash
Is Tesla ending their referral program? Just got a notification that unlimited super charging is good until Jan 31. Am I missing something?
Out of interest, how long, roughly? I've been waiting 10 weeks for my first referral e-mail. That seems rather longer than most of our North American friends.