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2023 Model Y Unacceptable Build Quality and Issues

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We took delivery end of December. I had a detailed checklist with me that I went through.( Reference:Mike Seuss on YouTube)

On delivery day, they were okay with exterior inspection but refused to allow interior inspection until payment was made. They wouldn't budge on this issue. Since we were going for the EOY Tesla rebate, we didn't want to risk refusing delivery and missing out on the rebate *sigh*.

Thankfully we noticed only minor issue with an interior inspection later which is being addressed by them through mobile service.
Man, that is just not acceptable to me. They can open all the doors and let me look in, then. Really? Then I would make them go in and inspect it while I stand there watching them. You could even threaten to video tape their inspection lol. I mean come on. these cars are expensive and dont exactly have the best reputation for initial quality
 
Hello All!
I want to share my experience with the delivery of my Model Y yesterday (1/25/2023) a Burbank CA.
The car was parked outside and the agent asked me to look around, I started seeing cosmetics issues, Paint bleeding, Scratches, Misalignment, wiring harness and others. The agent mentioned that since we are at a service center, all (or most) this can be fixed immediately. After I took delivery, and was ready to leave, he pointed me to the direction of the service center and asked to turn left at the end of the road. When I reached the entrance I was stopped and was told that I was given the wrong info and I will have to create a ticket and submitted it and a schedule a service date. I went back in and the delivery agent now tells me that he told me that they will address my concerns but it depends on them when. I made some noise and they send a service specialist to help me create the service request, take photos etc. She did help me to get an appointment for 2/4/2023 and was told that I will get a loaner with unlimited miles and free supercharging. I left and as i got of the freeway, I could feel the steering vibrating at speeds above 60. It is pretty pronounced and I can feel it through the seat and my hands and neck start to hurt because of the constant shaking. I got home and added another this item to the service ticket and it now moved my date to 2/11/2023.
I called in to get a closer date but the agent I spoke to couldn't care less and told me it should be OK to drive the car with the vibrations. I repeated what he had said to me and he confirmed his previous statement. I asked to talk to manager or someone who could help me, but he would not give me an email address or phone number and said he will put in a request for a manger to call me back.

I have attached some photos.

Thanks
Yes...!! I am hearing lots of issues like this. One of our friends has declined delivery twice and they finally send 3rd and las one in dec 2022.
 
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Man, that is just not acceptable to me. They can open all the doors and let me look in, then. Really? Then I would make them go in and inspect it while I stand there watching them. You could even threaten to video tape their inspection lol. I mean come on. these cars are expensive and dont exactly have the best reputation for initial quality
yeah people are crazy about electric car but I am thinking to drop my reservation due to very high car cost and junk quality. If the body has these many issues then what about the battery and electronics, sensors etc.? My co worker said he paid close to 70k for 3 performance and car has very loud noise in t cabin while drawing on highway. Car does not have tinted windows or mud guard and u get Chinese battery. Elon need to get his ass here to fix the issue rather than wasting time on twitter.
 
People are crazy about electric car, but I am thinking to drop my reservation due to very high car cost and junk quality. If the body has these many issues, then what about the battery and electronics, sensors etc.? My co-worker said he paid close to 70k for 3 performance and car has very loud noise in the cabin while driving on highway. Car does not have tinted windows or mud guard and u get Chinese battery. Elon need to get his ass here to fix the issue rather than wasting time on twitter.
 
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So sorry to see these build quality problems. Stevie Wonder could have conducted better quality control.
There is NO excuse. They seem to just be building them as fast as they can with no qc to keep them from
getting on the delivery trucks.
I had a 2021 Model Y LR but sold it and bought a 2022 Hyundai Ioniq 5 which turned out to be a big mistake.
The 12v battery died on my I5 and it has been in the shop since Oct. 31. It is still there, and I have a lemon law
claim pending. Was thinking of going back with another MY but after seeing so many qc issues on the forum,
I'm afraid to get back into the water. I'm really confused, as I would be super upset if I was unlucky enough
to have issues that would cause me to deal with online reservation making for repairs. This system sucks that
you can't speak with a human. What has happened to the normal way things should work? It seems owners have
accepted this treatment, so it will continue. Everyone says it stinks, yet nothing changes, and people keep buying Teslas.
I am looking at other cars that have a more normal delivery system, higher qc, and less headaches in ownership.

Another future problem I see is that they are selling tons of new Teslas, but not building any additional service centers (in my area),
so the existing ones will get that much more crowded, with longer waits for repairs.
Hyundai service sucks so that leaves out another Ioniq 5 or Kia EV6 for me.
Sorry to hear that. Were you able to get a loaner from Hyundai? This sounds pretty disappointing from them.
 
Anytime these days, you need to advocate for yourself. Everyone is so busy nobody has time for anyone. From the Doctors office to the car lot, you need to assert yourself or you will be the one giving up the slack.

You are paying 50k plus for a car, you are telling me i cant sit in the thing first to make sure the inside isnt as bad as the obviously bad outside? They can keep it.

Is there a checklist out there that we should take with us when we pick up our own?
Here are two checklists...I think the second one is most handy as it opens as an app on the phone. There is also a PDF floating around that I have downloaded but don't have the link to get it. If you search the forum you will find it in many threads.

 
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I would think if there were more cars sitting/waiting to be purchased, buyers would simply have more power to inspect the inside and the sales folks wouldn't be as tough to let anyone do that. Inv shows lots of X/S right now.

It does seem like a strange concept to me to refuse someone from even looking inside for something they've signed up/paid an at risk deposit for/are serious to buy (almost like they have something to hide), but until the buyer doesn't mind walking away (tougher with $250 at risk), this probably won't change.

Power to the person who simply cares less (sorta true for everything in life). I assume if the outside has major flaws, you won't lose your $250 and just get back in the queue?
 
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Power to the person who simply cares less (sorta true for everything in life). I assume if the outside has major flaws, you won't lose your $250 and just get back in the queue?
You can reject your 1st VIN and not lose the $250. Tesla will typically assign you another VIN within 2 weeks...sometimes just a day or two. One guy reported they assigned him the same VIN the 2nd time :rolleyes:
The problem is if you reject your 2nd VIN, you forfeit your order, lose the $250 and go to the back of the line. Tesla is ruthless....
 
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You can reject your 1st VIN and not lose the $250. Tesla will typically assign you another VIN within 2 weeks...sometimes just a day or two. One guy reported they assigned him the same VIN the 2nd time :rolleyes:
The problem is if you reject your 2nd VIN, you forfeit your order, lose the $250 and go to the back of the line. Tesla is ruthless....

This is the kind of behavior that I hope will stop when the market stabilizes. You've paid them 250 already, you should be able to see the thing you're buying and make sure it's of acceptable quality before you take it home.
 
You can reject your 1st VIN and not lose the $250. Tesla will typically assign you another VIN within 2 weeks...sometimes just a day or two. One guy reported they assigned him the same VIN the 2nd time :rolleyes:
The problem is if you reject your 2nd VIN, you forfeit your order, lose the $250 and go to the back of the line. Tesla is ruthless....

Can one even look for one in a showroom to see if a car has any issues or it has to be ordered online/delivered? For the X, I see 50+ within 100 miles from me (not that I can afford an X). Seems rough.
 
It does matter, actually. As most of us are going to be accepting delivery, and if this was a car coming out of the factory I would want to know to prepare myself.

All your other statements are absolutely true, but don’t imply that this question shouldn’t matter.
I’d argue that it shouldn’t matter. The fact that “any” Tesla factory would put out this garbage should be worrisome to everyone. Tesla shouldn’t get a pass regardless.

If it came from Fremont, they’ve been building Ys since the beginning. No excuse.
If it came from Texas, they’re coming from a new factory built from the ground up and have been building them for a while. No excuse.
 
You can reject your 1st VIN and not lose the $250. Tesla will typically assign you another VIN within 2 weeks...sometimes just a day or two. One guy reported they assigned him the same VIN the 2nd time :rolleyes:
The problem is if you reject your 2nd VIN, you forfeit your order, lose the $250 and go to the back of the line. Tesla is ruthless....

Yep, that was me that they assigned the same VIN to.
I think, in their system, they still treated it as first VIN so I did get a second different VIN and didn't lose my $250.
 
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Sorry to hear experience you had. I took delivery on December 30, 2022 on a white model y 7 seater and experienced similar issues at my SC. I purposely went in early to see if i could inspect the vehicle before taking delivery. I waited a while and eventually, the lady who was helping me told me they were still getting it ready. When it was time for my appointment, i asked the service advisor if i could see the vehicle before paying. He didn't say anything at first, but then told me sign the agreements and then i will give your check back after the inspection. He then left and told me wait 10-15 minutes. It was crowded that day because everyone who taking delivery thought they were getting good deal with $7500 dollar credit and 12k supercharging miles that tesla was offering the ending of December 2022.

We waited outside and saw the service advisor driving a white model y. The service center parking lot was in complete chaos so he double parked outside the service center on a busy street. It was close to chain link fence so i couldn't even open the passenger side doors completely and constantly had to watch passing vehicles on driver's side. I started my inspection from the front of the hood and right away noticed a paint defect towards the front edge of the hood. I brought it to his attention and told me that some alcohol should take it out and that i would have to go on the app to schedule service. I eventually found a plastic trim near the front window cowl not properly aligned to fender and he said it's within specs and they will not fix that. It was then i realized what i had heard on youtube and on forums that many have mentioned from tesla service advisors the word "within specs". There were a lot of quality control issues including a dent on my front passenger door and a paint imperfection on the same door near the bottom. There were fingerprints and scratches on the headliner and they left a lot of plastic wrapping still stuck inside the headliner. I had some minor interior trim pieces scratched and the truck tub compartment liner was crumpled and sticking out of the trim. I had few paint nibs and the passenger front door required more force to close and the upper seal leaks water in the inside of the edge of the window.

They told me i have to report any obvious issues within 7 days or 100 miles which i did, but ran out of space on the app because it only allows me a limited amount of information to add. Each day after delivery i added my issues little by little which ended up pushing my service to January 26 because each time you add things you need to select a date and time. On the 25, then contacted via app to ask if i could come in early, but i couldn't on such short notice. My new service appointment now is February 02.

The question is how to do you proceed with so many issues. Where do you let it slide knowing if you give them a chance to correct the issues it could come out worse or the body shop they use is unprofessional and creates other issues or damages. I've looked into the lemon laws in my state, but i would still need to give tesla a chance to rectify the issues. The problem with pearl white, It's hard to match. I remember telling my service advisor about the rear bumper being mismatched, he said told me they are all like that. I know when paint gets laid down on metal versus plastic the color can be different, but if the manufacturer knows what they are doing they should have corrected this issue decades ago. I know other cars manufacturers had these issues, but now with technology and their reputation, it's rare to see these paint variations. It's weird how my front bumper matches, are they painted at different locations?
 
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Sorry to hear experience you had. I took delivery on December 30, 2022 on a white model y 7 seater and experienced similar issues at my SC. I purposely went in early to see if i could inspect the vehicle before taking delivery. I waited a while and eventually, the lady who was helping me told me they were still getting it ready. When it was time for my appointment, i asked the service advisor if i could see the vehicle before paying. He didn't say anything at first, but then told me sign the agreements and then i will give your check back after the inspection. He then left and told me wait 10-15 minutes. It was crowded that day because everyone who taking delivery thought they were getting good deal with $7500 dollar credit and 12k supercharging miles that tesla was offering the ending of December 2022.

We waited outside and saw the service advisor driving a white model y. The service center parking lot was in complete chaos so he double parked outside the service center on a busy street. It was close to chain link fence so i couldn't even open the passenger side doors completely and constantly had to watch passing vehicles on driver's side. I started my inspection from the front of the hood and right away noticed a paint defect towards the front edge of the hood. I brought it to his attention and told me that some alcohol should take it out and that i would have to go on the app to schedule service. I eventually found a plastic trim near the front window cowl not properly aligned to fender and he said it's within specs and they will not fix that. It was then i realized what i had heard on youtube and on forums that many have mentioned from tesla service advisors the word "within specs". There were a lot of quality control issues including a dent on my front passenger door and a paint imperfection on the same door near the bottom. There were fingerprints and scratches on the headliner and they left a lot of plastic wrapping still stuck inside the headliner. I had some minor interior trim pieces scratched and the truck tub compartment liner was crumpled and sticking out of the trim. I had few paint nibs and the passenger front door required more force to close and the upper seal leaks water in the inside of the edge of the window.

They told me i have to report any obvious issues within 7 days or 100 miles which i did, but ran out of space on the app because it only allows me a limited amount of information to add. Each day after delivery i added my issues little by little which ended up pushing my service to January 26 because each time you add things you need to select a date and time. On the 25, then contacted via app to ask if i could come in early, but i couldn't on such short notice. My new service appointment now is February 02.

The question is how to do you proceed with so many issues. Where do you let it slide knowing if you give them a chance to correct the issues it could come out worse or the body shop they use is unprofessional and creates other issues or damages. I've looked into the lemon laws in my state, but i would still need to give tesla a chance to rectify the issues. The problem with pearl white, It's hard to match. I remember telling my service advisor about the rear bumper being mismatched, he said told me they are all like that. I know when paint gets laid down on metal versus plastic the color can be different, but if the manufacturer knows what they are doing they should have corrected this issue decades ago. I know other cars manufacturers had these issues, but now with technology and their reputation, it's rare to see these paint variations. It's weird how my front bumper matches, are they painted at different locations?

With Tesla, knowing their scams, you don't accept a car you can't even inspect properly.
If they want to sell the car, they put it in a place where you can inspect fully.
Otherwise, walk away.
Sorry you personally had to go thru all of this.
 
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