Sorry to hear experience you had. I took delivery on December 30, 2022 on a white model y 7 seater and experienced similar issues at my SC. I purposely went in early to see if i could inspect the vehicle before taking delivery. I waited a while and eventually, the lady who was helping me told me they were still getting it ready. When it was time for my appointment, i asked the service advisor if i could see the vehicle before paying. He didn't say anything at first, but then told me sign the agreements and then i will give your check back after the inspection. He then left and told me wait 10-15 minutes. It was crowded that day because everyone who taking delivery thought they were getting good deal with $7500 dollar credit and 12k supercharging miles that tesla was offering the ending of December 2022.
We waited outside and saw the service advisor driving a white model y. The service center parking lot was in complete chaos so he double parked outside the service center on a busy street. It was close to chain link fence so i couldn't even open the passenger side doors completely and constantly had to watch passing vehicles on driver's side. I started my inspection from the front of the hood and right away noticed a paint defect towards the front edge of the hood. I brought it to his attention and told me that some alcohol should take it out and that i would have to go on the app to schedule service. I eventually found a plastic trim near the front window cowl not properly aligned to fender and he said it's within specs and they will not fix that. It was then i realized what i had heard on youtube and on forums that many have mentioned from tesla service advisors the word "within specs". There were a lot of quality control issues including a dent on my front passenger door and a paint imperfection on the same door near the bottom. There were fingerprints and scratches on the headliner and they left a lot of plastic wrapping still stuck inside the headliner. I had some minor interior trim pieces scratched and the truck tub compartment liner was crumpled and sticking out of the trim. I had few paint nibs and the passenger front door required more force to close and the upper seal leaks water in the inside of the edge of the window.
They told me i have to report any obvious issues within 7 days or 100 miles which i did, but ran out of space on the app because it only allows me a limited amount of information to add. Each day after delivery i added my issues little by little which ended up pushing my service to January 26 because each time you add things you need to select a date and time. On the 25, then contacted via app to ask if i could come in early, but i couldn't on such short notice. My new service appointment now is February 02.
The question is how to do you proceed with so many issues. Where do you let it slide knowing if you give them a chance to correct the issues it could come out worse or the body shop they use is unprofessional and creates other issues or damages. I've looked into the lemon laws in my state, but i would still need to give tesla a chance to rectify the issues. The problem with pearl white, It's hard to match. I remember telling my service advisor about the rear bumper being mismatched, he said told me they are all like that. I know when paint gets laid down on metal versus plastic the color can be different, but if the manufacturer knows what they are doing they should have corrected this issue decades ago. I know other cars manufacturers had these issues, but now with technology and their reputation, it's rare to see these paint variations. It's weird how my front bumper matches, are they painted at different locations?